Hotel Front Desk Associate
1 month ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Responsibilities- Customer Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
- Front Office Operations: Manage the front desk, handle guest check-ins and check-outs, and maintain accurate records of guest stays.
- Communication: Develop strong relationships with guests, colleagues, and other stakeholders, ensuring effective communication and collaboration.
- Problem-Solving: Think critically and creatively to resolve guest complaints and concerns, providing solutions that meet their needs.
- Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
- Education: High school diploma or equivalent required.
- Language: Fluent English communication skills required.
- Availability: Flexible availability, including mornings, evenings, weekends, and holidays.
- Transportation: Access to a reliable vehicle and valid driver's license required.
- Physical Abilities: Ability to lift and carry up to 40 pounds, bend, squat, reach, and ascend/descend stairs.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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