Hotel Front Desk Associate

1 month ago


Chico, California, United States DoubleTree by Hilton Chico Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at DoubleTree by Hilton Chico. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities
  • Customer Service: Provide prompt and courteous service to guests, responding to their needs and resolving any issues that may arise.
  • Front Office Operations: Manage the front desk, handle guest check-ins and check-outs, and maintain accurate records of guest stays.
  • Communication: Develop strong relationships with guests, colleagues, and other stakeholders, ensuring effective communication and collaboration.
  • Problem-Solving: Think critically and creatively to resolve guest complaints and concerns, providing solutions that meet their needs.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
Requirements
  • Education: High school diploma or equivalent required.
  • Language: Fluent English communication skills required.
  • Availability: Flexible availability, including mornings, evenings, weekends, and holidays.
  • Transportation: Access to a reliable vehicle and valid driver's license required.
  • Physical Abilities: Ability to lift and carry up to 40 pounds, bend, squat, reach, and ascend/descend stairs.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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