Dental Clinic Operations Manager
5 days ago
We are seeking a highly skilled and experienced Dental Clinic Operations Manager to join our team at Marin Community Clinics. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our dental clinics, ensuring the delivery of high-quality patient care and services.
Key Responsibilities- Supervise and manage dental clinic staff, including front office receptionists, dental assistants, and registered dental assistants.
- Maintain patient flow and ensure efficient use of dental clinic staff and resources.
- Assist with dental clinic scheduling, problem-solving, and patient waiting time management.
- Participate in quality improvement activities, including OSHA and dental regulations compliance.
- Direct and assist with training of front desk leads and work with RDA leads to ensure smooth clinic flow and accountability.
- Assist with clinic scheduling and problem-solving to minimize patient waiting time and increase efficiency and quality of dental services.
- Assist subordinate supervisors/leads with selecting, training, and orienting new employees, recommending increases, promotions, and disciplinary action.
- Identify and promote programs for clinic staff development, coordinate in-service training, and oversee scheduling of clinic personnel.
- Regularly analyze office operations and develop solutions to clinic operation issues.
- Coordinate and oversee agency-wide office supply inventory and ordering process.
- Develop procedures to improve clinic management, including design of new clinic forms and processes.
- Prepare weekly visit reports and other administrative reports, as requested.
- Assist in DENTRIX and Practice Management system as it relates to use of computers and technology to support dental clinic operations.
- Monitor and update administrative policy and clinic procedures manual.
- Direct, forecast, and analyze special projects, such as proposed facility improvements and equipment purchases.
- Oversee and direct maintenance of the assigned dental facility, grounds, and office infrastructure.
- Maintain contracts with all outside vendors, including Henry Schein, security, and housekeeping.
- Monitor the dental records (HIMS) function to ensure the completeness and ready availability of patient records.
- Participate in professional development activities to keep current on health administration trends and practices.
- Attend staff meetings and other management meetings as needed.
- Settle patient complaints when possible and report resolution to Sr. Manager of Dental Clinic Services, Associate Dental Director, and/or Chief Dental Officer.
- Bachelor's Degree in Life Sciences is preferred.
- Previous experience supervising non-exempt and professional staff is necessary, as this position will have responsibilities for staff management and development, financial accountability of the clinic, quality control, and patient relations.
- A strong background in management, customer service, and budgeting.
- Prior administrative and supervisory experience in a clinic, dental office, or healthcare setting.
- Knowledge of Dentrix is preferred.
- Experience with EPIC Electronic Health Records preferred.
- Familiarity with dental insurance plans.
- Flexibility to work occasional evening and weekend shifts.
- Computer skills (Word, Excel, PowerPoint).
- Demonstrated commitment to high-quality healthcare for low-income populations.
- Demonstrated ability to assume responsibility and work independently and as part of a team.
- Versatility, flexibility, and a willingness to work with constantly changing priorities and with enthusiasm.
- Ability to deal effectively with a diversity of individuals at all organizational levels and with patients, staff, and visitors.
- Bilingual English/Spanish is preferred.
We offer a competitive benefits program that includes affordable health insurance and Health Reimbursement Accounts (HRA), dental and vision insurance, educational and continuing education benefits, student loan repayment and loan forgiveness, retirement plan, group life and AD&D insurance, short-term and long-term disability benefits, professional fee reimbursement, mileage and cell phone reimbursement, scrubs reimbursement, loupes reimbursement, employee assistance programs, paid holidays, personal days of celebration, paid time off, and extended illness benefits.
All employees are required to be fully vaccinated for COVID-19, including current booster, as a condition of employment, subject to limited exemptions. New employees are required to provide proof of being fully vaccinated for COVID-19 and boosted before the first day of employment.
MCC is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Salary: $84,590.00 - $95,000.00 per year.
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