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Operations Support Manager

2 months ago

San Rafael, California, United States Equator Coffees Full time
CLASSIFICATION : Exempt
REPORTS TO: Senior Operations Manager

About Equator
Founded in 1995, Equator Coffees has been dedicated to ethical coffee sourcing and exceptional roasting practices. With a commitment to sustainability and fair trade, Equator Coffees has grown from a small operation in Marin County, CA, to a prominent coffee roaster and farm owner with multiple retail locations across California. The company is recognized for its innovative partnerships and is proud to be a women-owned, LGBTQ-founded business that has achieved B Corp Certification.

Position Overview
The Operations Support Manager, under the guidance of the Senior Operations Manager, is essential in enhancing operational efficiency by delivering outstanding customer service to a diverse clientele. This role involves managing order processing, invoicing, customer communications, and overseeing inventory management. Proficiency in various online systems and strong organizational skills are critical for success in this dynamic environment. The ideal candidate will possess a minimum of five years of experience in customer service or administrative roles, along with excellent communication skills and the ability to adapt to changing priorities.

Key Responsibilities
  • Deliver exceptional customer service to a broad range of wholesale and retail clients, demonstrating patience and problem-solving capabilities.
  • Handle invoicing and reporting tasks utilizing the NetSuite Accounting system.
  • Manage the main company communication channels to process orders and address inquiries.
  • Document all customer-related issues for follow-up.
  • Receive and process customer orders through various online platforms.
  • Support the Customer Service Operations Manager in overseeing front office functions.
  • Assist with accounts receivable and payable responsibilities.
  • Manage inventory levels, including merchandise and supplies.
  • Collaborate with multiple departments to ensure seamless daily operations.
  • Provide assistance with additional projects and responsibilities as required.
Qualifications and Requirements
  • Strong written and verbal communication skills.
  • Exceptional organizational abilities and attention to detail.
  • Proven time management skills with the ability to meet deadlines.
  • Collaborative team player with a results-driven mindset.
  • Analytical and problem-solving skills.
  • Desire to understand and meet the needs of retail customers.
  • Five years of relevant customer service or administrative experience.
  • Proficiency in Microsoft Office and Google Suite.
  • Able to prioritize tasks effectively.
  • Exhibit professionalism in all interactions.
  • Maintain composure in various situations.
  • Experience in the food and beverage sector is a plus.
  • Ability to manage and organize inventory efficiently.
Work Environment
  • This role typically involves the use of standard office equipment.
Physical Requirements
The physical demands of this position require regular communication and mobility. The work environment may vary in temperature, and the role necessitates standing, walking, and lifting items weighing up to 25 pounds.

Compensation
  • Competitive salary and benefits package.
  • Commuter benefits and employee assistance programs.
  • Employee discounts and opportunities for professional development.
  • Healthcare benefits for eligible employees.
  • Paid time off and holiday pay after a specified period of employment.
  • 401K plan with company matching after a designated timeframe.
Equator Coffees is an equal-opportunity employer. All employment decisions are based on qualifications and business needs, without discrimination against any legally protected characteristics.