Front Desk Representative

1 month ago


Lawrence, Kansas, United States Eldridge Hotel Full time
Front Desk Agent Job Description

The Eldridge Hotel is seeking a highly skilled and motivated Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation.

Responsibilities:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Excellent customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Benefits:
  • Flexible schedule
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401k matching
  • Employee discounts


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