Front Desk Hospitality Specialist

1 month ago


Lawrence, Kansas, United States BC LYND Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the SpringHill Suites Lawrence in Lawrence, Kansas. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. If you are a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities
  • Provide warm and friendly greetings to all guests and staff
  • Operate the PBX console and ensure hotel standards are met
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Log and deliver packages, mail, and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services
  • Follow cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with in-house groups and closed-out dates
  • Take room reservations and follow rate-quoting scenarios
  • Have knowledge of hospitality terminology and emergency procedures
  • Handle check-ins and checkouts efficiently and courteously
  • Use proper two-way radio etiquette when communicating with other employees
  • Operate the Front Desk computer system and complete tasks on the shift checklist
  • Balance and prepare individual paperwork for closing of shift
  • Maintain and market promotions and guest programs
  • Maintain a clean work area
Requirements
  • College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • High School diploma or equivalent is required
  • Computer experience is required
  • Customer Service experience is preferred
Work Environment

The Front Desk Agent will work in an indoor and outdoor hotel environment, with a focus on providing exceptional service to guests and ensuring a seamless and enjoyable stay. The ideal candidate will be able to multitask, prioritize tasks, and maintain a warm and friendly demeanor at all times.

Why Join Our Team?

At BC Lynd Hospitality, we value our employees and strive to create a positive and supportive work environment. As a Front Desk Agent, you will have the opportunity to work with a diverse team, develop your skills and knowledge, and make a real difference in the lives of our guests.



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