Front Desk Hospitality Specialist
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the SpringHill Suites Lawrence in Lawrence, Kansas. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. If you are a team player with excellent communication skills and a passion for delivering outstanding customer experiences, we encourage you to apply.
Key Responsibilities- Provide warm and friendly greetings to all guests and staff
- Operate the PBX console and ensure hotel standards are met
- Answer guest inquiries about hotel services, facilities, and hours of operation
- Log and deliver packages, mail, and messages to guests and meeting rooms
- Review Front Office log and Trace File daily
- Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services
- Follow cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with in-house groups and closed-out dates
- Take room reservations and follow rate-quoting scenarios
- Have knowledge of hospitality terminology and emergency procedures
- Handle check-ins and checkouts efficiently and courteously
- Use proper two-way radio etiquette when communicating with other employees
- Operate the Front Desk computer system and complete tasks on the shift checklist
- Balance and prepare individual paperwork for closing of shift
- Maintain and market promotions and guest programs
- Maintain a clean work area
- College coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- High School diploma or equivalent is required
- Computer experience is required
- Customer Service experience is preferred
The Front Desk Agent will work in an indoor and outdoor hotel environment, with a focus on providing exceptional service to guests and ensuring a seamless and enjoyable stay. The ideal candidate will be able to multitask, prioritize tasks, and maintain a warm and friendly demeanor at all times.
Why Join Our Team?At BC Lynd Hospitality, we value our employees and strive to create a positive and supportive work environment. As a Front Desk Agent, you will have the opportunity to work with a diverse team, develop your skills and knowledge, and make a real difference in the lives of our guests.
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