Enterprise Customer Success Manager
3 days ago
We are seeking an experienced Enterprise Customer Success Manager to join our team at SAP. As a key member of our organization, you will be responsible for driving customer value, business outcomes, and satisfaction through the effective management of complex global transformation programs.
Key Responsibilities- Develop and execute long-term plans to achieve specific goals, aligned with SAP and with the customer
- Engage executive and board sponsors proactively in your account
- Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships
- Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks
- Exhibit key actions to guide customers to the Cloud
- Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW
SAP is a global leader in end-to-end business application software and related services. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration and a shared passion to help the world run better.
What We OfferWe offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Our company is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Requirements- 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions
- Strong knowledge of the complete SAP offering
- Experience with long-term planning of resources, technology, and account structure
- Knowledge of financial, competitive, and regulatory environment
- Understanding of cloud and on-premise software solutions
- Experience with complex global transformation programs and execution thereof
SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 116,800 USD.
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