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Enterprise Customer Success Partner
2 months ago
SAP is seeking a highly skilled Enterprise Customer Success Partner to join our team. As a key member of our customer success organization, you will be responsible for driving business outcomes and customer value for our clients.
Key Responsibilities- Develop and execute enterprise-level relationship assessments and outcome success plans to drive customer value realization.
- Collaborate with sales teams to identify and pursue up-sell and cross-sell opportunities.
- Proactively address customer improvement opportunities and provide expert governance and stakeholder management skills.
- Develop deep relationships with key customer decision-makers and executive sponsors.
- Assist customers with transformational change by facilitating and coordinating cross-functional involvement with solutions consulting and services delivery.
- Experience driving customer value realization based on agreed business outcomes.
- Strong knowledge of best practices and leading business commerce enablement strategies specific to the S/4 HANA Cloud value proposition.
- Demonstrated success navigating difficult customer situations and discussing sensitive issues with executives.
- Broad understanding of SAP solution portfolio and the business processes they enable.
- Business outcome, value realization modeling, ROI experience.
- Expert governance and stakeholder management skills.
- Expert verbal/non-verbal communication, relationship building, and executive presence skills.
- Knowledge of SAAS and IAAS processes (e.g. provisioning, onboarding, customer support).
- Experience driving renewals, expansions, and supporting up-sells.
- Experience consulting on complex global transformation programs and applying risk-mitigation strategies.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
What We Offer- A highly collaborative team ethic and commitment to personal development.
- A culture of inclusion, focus on health and well-being, and flexible working models.
- A competitive compensation package, including a targeted combined range of $116,400 - $251,800 USD.
