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Customer Success Partner for Business Technology Platform
2 months ago
At SAP, we empower individuals to excel. Our organizational culture emphasizes teamwork and a collective dedication to enhancing global operations.
Role Overview:
This position is centered on facilitating our clients' successful integration and utilization of the SAP Business Technology Platform. This includes areas such as Application Development, Integration, Data Analytics, Automation, and Artificial Intelligence.
The Customer Success Partner (CSP) will engage with premier SAP BTP clients, ensuring a seamless experience from contract signing through ongoing support.
Key Responsibilities:
- Oversee customer onboarding and identify use cases for effective project initiation.
- Provide guidance on architecture and governance, ensuring successful project execution and post-launch management.
- Drive customer value realization by proactively engaging clients to maximize their investment in the Business Technology Platform.
Technical Expertise:
As a trusted advisor, you will conduct workshops on future state architecture, share best practices, and facilitate discussions on re-platforming.
Retention Management:
You will be responsible for managing the customer renewal process, ensuring a comprehensive approach to the opportunity-to-win cycle.
Collaboration:
Utilize your relationship-building skills to foster connections with colleagues and customer-facing teams, including Account Executives and Implementation Services.
Team Dynamics:
The BTP CSP team is dedicated to mutual support and success. We promote a culture of sharing knowledge and best practices, encouraging an entrepreneurial approach to customer success.
Qualifications:
- Proven experience in Cloud Architecture, with the ability to guide clients from technical implementation to strategic planning.
- Extensive knowledge of the Business Technology Platform across various domains.
- Strong communication and organizational skills, with a willingness to travel as needed.
Why SAP:
We are committed to fostering an inclusive environment where every individual can thrive. Our focus on health, well-being, and flexible work arrangements ensures that all employees feel valued and empowered.
At SAP, we believe in harnessing diverse talents to create a more equitable world. We are proud to be an equal opportunity employer, committed to accessibility and inclusion for all.
