Overnight Guest Services Specialist

1 week ago


Minneapolis, Minnesota, United States Aloft Downtown Minneapolis Full time
Job Overview

At Aloft Downtown Minneapolis, we pride ourselves on our unique approach to hospitality. Our vibrant atmosphere encourages our team members to express their individuality while delivering exceptional service. We are currently seeking a dedicated Night Auditor to join our Guest Services team, ensuring a seamless experience for our guests during the overnight hours.

Key Responsibilities
  • Guest Registration: Welcome guests by verifying reservations and collecting necessary information.
  • Communication: Answer phone calls promptly and professionally, addressing inquiries and concerns.
  • Problem Resolution: Handle guest complaints and requests with a friendly demeanor, ensuring all issues are resolved efficiently.
  • Financial Management: Accurately balance revenue and charges, process payments, and manage retail transactions.
  • Operational Oversight: Conduct nightly audits, produce reports, and ensure all financial discrepancies are addressed.
  • Safety Procedures: Familiarize yourself with emergency protocols and ensure guest safety during your shift.
  • Collaboration: Work closely with other departments to ensure a cohesive guest experience.
Qualifications
  • High School diploma or equivalent; Bachelor's Degree preferred.
  • 1-2 years of experience in hospitality, particularly in front office or accounting roles.
  • Strong communication skills and ability to work in a multilingual environment.
  • Proficient in Microsoft Office and basic accounting principles.
  • Knowledge of hotel services and local attractions.
  • Valid driver's license and reliable transportation may be required.
Benefits

Aloft Downtown Minneapolis offers a competitive benefits package, including:

  • Comprehensive health insurance options.
  • Fully paid short-term disability and life insurance.
  • 401k plan with company match.
  • Generous paid time off and holiday benefits.
  • Employee discounts on hotel stays and services.

Aloft Downtown Minneapolis is committed to diversity and inclusion in the workplace. We encourage all qualified candidates to apply.



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