Customer Service Representative
2 days ago
We are seeking a skilled Customer Service Representative to join our team at an insurance company. The ideal candidate will have strong customer service experience, dealing directly with customers, and be able to answer questions, resolve customer issues, handle billing and payment processing.
Key Responsibilities:- Be a first point of contact for the agency
- Handle Inbound and outbound calls
- Provide exceptional customer service to internal and external customers
- Listen and resolve routine issues
- Respond to basic billing and payment processing inquiries and complete required reports and documentations
- Run Carrier Reports
- Process Certificates of Insurance
- Follow up with customers and carriers for various documents
- Computer Literate - Teams, Word, Excel, Outlook
- At least 2 years CSR experience
- Strong customer service skills
- Strong administrative skills
- Exceptional communication skills
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual, please click apply now to learn more about this exciting opportunity.
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