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Customer Engagement and Sales Representative

2 months ago

CrotononHudson, New York, United States Grit PPO Full time
Job Overview

Company Overview

Grit - Pest Process Outsourcing is a leading BPO firm in the United States, specializing in the pest management sector, which encompasses Pest Control, Tree & Lawn Management, and Wildlife Management services. Our mission is to empower businesses by enhancing their value, boosting conversion rates for leads and new clientele, retaining existing customers, and establishing a competitive edge while minimizing operational expenses. We offer a comprehensive team of skilled, administrative, technical, and customer service professionals dedicated to improving customer experiences and fortifying client relationships.

Position Summary

We are seeking talented individuals for the role of Sales & Customer Service to strengthen sales efforts and support customers in a dynamic environment. Your responsibilities will include engaging with current and prospective clients, addressing inquiries, resolving issues, and delivering outstanding customer service. The ideal candidate will be driven, organized, and capable of meeting and surpassing sales objectives while ensuring customer satisfaction. This position demands exceptional communication and interpersonal skills, along with the ability to manage multiple tasks and perform under pressure.
Compensation includes a competitive salary plus commission.

Qualifications

The successful candidate will possess:

  • A proven history of achievement in sales and customer service roles
  • The ability to comprehend customer requirements and tailor sales approaches accordingly
  • Strong communication and negotiation capabilities
  • Experience in a fast-paced, target-oriented setting
  • Proficiency in utilizing sales software and CRM platforms
  • Effective problem-solving and decision-making skills
  • Self-motivation and the ability to work independently as well as collaboratively
  • A customer-centric mindset with a commitment to exceptional service
  • Strong organizational skills and effective time management
  • Fluency in English (additional languages are advantageous)

Employee Benefits

  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Flexible Spending Account & Legal Services
  • Retirement Savings Plan (401k, IRA)
  • Life Insurance Options (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick Leave & Public Holidays)
  • Family Leave Policies (Maternity, Paternity)
  • Short-Term & Long-Term Disability Coverage
  • Opportunities for Training & Professional Development