Customer Service Representative

3 days ago

Hudson, New Hampshire, United States Teledyne FLIR LLC Full time
Job Summary:

The Customer Service Representative will be part of the Customer Service team in Hudson, NH. This position will support the Order Service, Repair, and Warranty departments for both the Raymarine and FLIR Maritime brands. This is a key customer-facing position in the organization and requires efficient coordination between both FLIR account and end customers.

Primary Duties & Responsibilities:
  • Field incoming internal and external inquiries for B2B and B2C stakeholders - both in terms of phone calls, emails, and CRM tickets
  • Open and update work orders in SAP as directed, prepare work orders for quotes and processing, and update relevant internal and external stakeholders throughout the process
  • Assist leadership in staying on top of work orders in process to ensure that they are closed in a timely fashion
  • Daily problem-solving and critical thinking, e.g., correcting errors in SAP, reviewing workflows and processes, etc.
  • Liaise with internal stakeholders to report weekly updates on turnaround times, and product availability, lead times, and shortages
  • Regular review and fulfillment of order backlog
  • Review customer orders and devise creative solutions during periods of supply constraints
  • Maintain, improve, and enhance procedures and work instructions from the front-line perspective
  • Work with Teledyne's Global Trade Compliance group to ensure both import and export of orders are properly documented and processed
Job Qualifications:
  • Previous customer service experience
  • Strong Enterprise Resource Planning (ERP) system experience, preferably SAP
  • Well-versed in other computer applications and environments, e.g., Microsoft Office, web-based CRMs, KMS, etc.
  • A self-starter with an ethical, analytical, creative, and independent spirit; A team player is critical to this role
  • Solid communicator, verbal and written

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee, or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other characteristic or non-merit-based factor made unlawful by federal, state, or local laws.

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