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Customer Engagement and Sales Expert

2 months ago

CrotononHudson, New York, United States Grit PPO Full time
Job Overview

Company Overview

Grit - Pest Process Outsourcing is a leading BPO organization in the United States, specializing in the pest management sector, which encompasses Pest Control, Tree & Lawn Care, and Wildlife Management services. Our mission is to empower businesses to enhance their value, boost conversion rates on leads and new clientele, retain existing customers, and achieve a competitive edge while minimizing operational expenses. We offer a comprehensive team of skilled, administrative, technical, and knowledgeable customer service professionals to elevate the customer experience and fortify client relationships.

Position Summary

We are seeking skilled professionals in Sales & Customer Service to strengthen sales efforts and assist clients in a dynamic environment. Your responsibilities will include influencing both current and prospective customers, addressing inquiries, resolving issues, and delivering outstanding customer service. The ideal candidate will be driven, organized, and capable of surpassing sales objectives while ensuring customer satisfaction. This position demands exceptional communication and interpersonal abilities, alongside the capacity to multitask and thrive under pressure.
Compensation includes a competitive salary plus commission.

Qualifications

The ideal candidate will possess:

  • A demonstrated history of success in sales and customer service positions
  • The ability to comprehend customer needs and tailor sales strategies accordingly
  • Outstanding communication and negotiation skills
  • Experience working in a fast-paced, target-oriented environment
  • Proficiency in utilizing sales software and CRM systems
  • Strong problem-solving and decision-making capabilities
  • Self-motivation and the ability to work independently as well as collaboratively
  • A customer-centric approach with a commitment to delivering exceptional service
  • Organizational skills and effective time management
  • Fluency in English (additional languages are advantageous)

Employee Benefits

  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Flexible Spending Account & Legal Assistance
  • Retirement Savings Plan (401k, IRA)
  • Life Insurance Options (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick Days & Public Holidays)
  • Family Leave Policies (Maternity, Paternity)
  • Short-Term & Long-Term Disability Coverage
  • Opportunities for Training & Professional Development