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Operations Manager

2 months ago

Sunny Isles Beach, Florida, United States FirstService Residential Full time
Job Summary

The Operations Manager - Property Operations will assist the Property Manager in the day-to-day operations of the Association. This role oversees the status of deliveries, construction, moves, and various other issues that require constant monitoring. The Operations Manager will ensure all contractors are off the property by 5 p.m. and retrieve packages from Receiving for residents. They will also relieve the Front Desk Manager as needed, assist residents with issues that do not require the Property Manager's involvement, and regularly walk the property to ensure proper operation and safety.

Key Responsibilities
  • Assist the Property Manager in the day-to-day operations of the Association.
  • Oversee the status of deliveries, construction, moves, and other issues that require constant monitoring.
  • Ensure all contractors are off the property by 5 p.m.
  • Retrieve packages from Receiving for residents.
  • Relieve the Front Desk Manager as needed.
  • Assist residents with issues that do not require the Property Manager's involvement.
  • Regularly walk the property to ensure proper operation and safety.
  • Monitor the Valet Personnel to ensure compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp.
  • Check the Fire Alarm Panel at the beginning and end of each shift to ensure it is fully operational.
  • Report any troubles in writing to the Property Manager immediately.
  • Assist the Property Manager and Administrative Assistant as needed.
  • Respond to any mechanical, medical, or police emergencies and assist as necessary.
  • Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report.
Requirements
  • Minimum of High School diploma.
  • CPR Certification is desirable.
  • Must possess a strong managerial background.
  • Experience as a manager managing the Property or building operations, such as staff and service contracts, resident retention, and resident improvements is preferred.
  • Strong working knowledge of customer service principles and practices.
  • Strong interpersonal skills.
  • Proficiency and working knowledge of Microsoft Office Applications.
  • Multiple language fluency preferred.
Physical Requirements
  • Physical demands include the ability to lift up to 50 lbs.
  • Standing, sitting, walking, and occasional climbing.
  • The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time.
  • Ability to detect auditory and/or visual emergency alarms.
  • On-call 24/7.
  • Ability to work extended/flexible hours and weekends based on project requirements.
  • Driving when necessary.
  • Ability to respond to emergencies on a timely manner.
Supervisory Responsibilities
  • Front desk staff.
What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $60,000.00