Lead for Configuration Management Processes

2 weeks ago


Baltimore, Maryland, United States Charter Global Full time
Job Overview

Position: Lead for Configuration Management Processes

Company: Charter Global

Role Summary: The Lead for Configuration Management Processes is tasked with ensuring the integrity and governance of the configuration management practices within the organization. This position will offer strategic oversight and support to the IT department concerning the comprehensive CMDB processes.

Key Responsibilities:

  • Collaborate with IT leadership and relevant stakeholders to establish and maintain best practices, processes, standards, and policies.
  • Provide guidance on the methodologies and techniques essential for achieving key performance indicators (KPIs) and overarching objectives of IT Operations.
  • Utilize advanced knowledge of Configuration Management Processes to drive improvements and efficiencies.

Essential Skills:

  • Proficiency in ITIL and ITSM methodologies.
  • Strong attention to detail and analytical capabilities.
  • Excellent communication and collaborative skills.
  • Effective problem-solving and troubleshooting abilities.
  • Foundational knowledge of ServiceNow CMDB, Discovery, and the Common Service Data Model (CSDM).

This role is critical in guiding the organization towards successful configuration management and operational excellence.



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