IT Support Specialist

2 weeks ago

Washington, Washington, D.C., United States The Associated Press Full time

The Associated Press is a globally recognized news organization committed to delivering accurate and timely information. Established in 1846, AP continues to be a leading source of reliable news across various formats, serving a vast audience worldwide.

Position Overview

The Associated Press is seeking a motivated IT Support Specialist to become an integral part of our innovative Technology division. This role is crucial for providing essential assistance to AP personnel, external partners, and the operational systems and technical apparatus in our Washington, DC location.

The position operates Monday through Friday, with the possibility of extended hours, including nights, weekends, and public holidays, as well as occasional involvement in special events. Some travel may be necessary, often with little advance notice.

Key Responsibilities:

Deliver expert assistance for office technology, including networks, uninterruptible power supplies (UPS), generators, fire safety systems, security, and HVAC systems. Collaborate with various technical teams to ensure the seamless operation of satellite offices. Engage in proactive monitoring and maintenance of system health. Conduct testing of software and updates prior to implementation. Participate in global initiatives and special projects. Manage orders and upgrades for mobile devices. Provide support for integrated broadcast and IT technologies, as well as audiovisual technology in all meeting spaces. Create comprehensive documentation and deliver user training. Record all tasks performed using a centralized ticketing system.

Required Qualifications:

Strong problem-solving and troubleshooting abilities, with a proactive approach and experience in a broadcast or media production setting. Creative thinker with meticulous attention to detail. Effective written and verbal communication skills. Ability to work independently with minimal supervision. Comfortable with hybrid working arrangements in a global team. Excellent prioritization and time management capabilities. Ability to perform well under pressure. Team-oriented with a willingness to share ideas during discussions. Professional demeanor. Proven experience in the following areas is essential: Strong organizational and problem-solving skills, high-level interpersonal and communication abilities, cloud technologies (specifically AWS), familiarity with system management tools (such as Azure, Intune, Jamf, Active Directory), IP networking, Windows OS, Mac OSX, Linux, hardware support, and knowledge of metadata workflows (including databases, JSON, XML). International travel may be required as necessary.

Preferred Qualifications:

At least 2 years of experience in a media organization. A college degree, technical degree, or equivalent experience is required.

Compensation & Benefits: The anticipated total compensation for this role ranges from $68,000 to $75,000, depending on experience and other job-related factors. Employees are eligible to participate in a 401(k) plan, employer-sponsored health insurance, and paid time off in accordance with AP policy.

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