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Hospitality Manager

2 months ago

Portland, Oregon, United States Sage Hospitality Group Full time
Job Overview

Sage Hospitality Group is seeking a highly skilled and experienced Hospitality Manager to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.

Responsibilities
  • Guest Service
    • Respond promptly and professionally to guest inquiries and requests.
    • Provide accurate and timely information to guests regarding hotel services and amenities.
    • Ensure that all guest interactions are courteous and respectful.
  • Front Office Operations
    • Supervise and coordinate the activities of front office staff to ensure efficient and effective service delivery.
    • Monitor and maintain accurate records of guest transactions and hotel operations.
    • Ensure that all front office systems and procedures are up-to-date and compliant with company policies.
  • Team Management
    • Recruit, train, and develop front office staff to ensure they have the skills and knowledge required to provide exceptional guest service.
    • Conduct regular performance evaluations and provide constructive feedback to staff.
    • Ensure that all staff are aware of and adhere to company policies and procedures.
  • Communication
    • Communicate effectively with guests, staff, and management to ensure seamless service delivery.
    • Respond promptly to guest complaints and concerns.
    • Provide regular updates to management on front office operations and guest feedback.
  • Problem-Solving
    • Identify and resolve guest complaints and issues in a timely and professional manner.
    • Develop and implement solutions to improve front office operations and guest service.
    • Collaborate with other departments to resolve guest issues and improve overall guest experience.
    Qualifications

Education

High School diploma or equivalent required.

Experience

Minimum two years experience in a front office supervisory role or four years in a hotel front office environment.

Skills

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Fluency in oral and written English.
Physical Demands

Work Environment

Work indoors in a thermostatically controlled environment.

Physical Requirements

  • Ability to stand for long periods of time.
  • Ability to lift up to 25 pounds.
  • Ability to bend, stoop, and kneel as needed.