Operations Manager

3 days ago

Albany, New York, United States Crothall Healthcare Full time

About Crothall Healthcare

Crothall Healthcare is a leading provider of specialized support services to the healthcare industry. With over 1300 healthcare service teams across 46 states, we deliver high-quality, innovative, and responsive support services to many of the Top 100 Hospitals in the country.

Our Mission

At Crothall Healthcare, our mission is to provide exceptional support services that enhance the patient experience and improve operational efficiency. We strive to be a trusted partner to our clients, delivering tailored solutions that meet their unique needs.

Job Summary

We are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for directing and overseeing the support services operational needs of the department. You will coordinate the tasks of frontline associates and serve as a liaison between administration and unit departments, providing the highest possible level of service.

Key Responsibilities

  • Establish and annually review standards and work procedures for all staff.
  • Plan work and staffing schedules and areas of work to ensure adequate services are rendered.
  • Assist in the hiring process, including interviewing, hiring, and training of new associates.
  • Orient, develop, and supervise all supervisory/housekeeping staff.
  • Conduct regular inspections and make recommendations to the facility.
  • Conduct monthly reporting of goals, accomplishments, and future plans.
  • Provide staff education and continuous training.
  • Communicate with staff, administration, and other departments.
  • Coordinate outside services, such as pest control, window cleaning, medical and solid waste, document destruction, and recycling programs.

Requirements

  • 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
  • At least 1 year of supervisory experience in support service-related field with high customer/client contact.
  • Ability to communicate effectively in written format and oral presentations.
  • Ability to multi-task and establish priorities.
  • Ability to maintain organization in a changing and stressful environment.
  • Exhibit initiative, responsibility, flexibility, and leadership.
  • Possess a thorough knowledge of contract administration and office procedures.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Bachelor's degree is preferred.

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