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Restaurant Operations Manager

2 months ago

Albany, New York, United States Quest Group Executive Search and Staffing Solutions Full time
Job Title: District Manager

Quest Group Executive Search and Staffing Solutions is seeking a highly skilled District Manager to oversee the operations and performance of multiple restaurant locations within a designated district.

This is a strategic leadership role that requires a strong understanding of restaurant operations, financial management, and customer service. The successful candidate will have a proven track record of driving operational excellence, ensuring high standards of customer service, and achieving financial targets.

Key Responsibilities:
  • Operational Oversight: Monitor and evaluate the performance of each restaurant within the district, ensuring compliance with company standards, policies, and procedures.
  • Financial Management: Develop and manage district-level budgets, including labor and food costs, and analyze financial reports to identify trends and areas for improvement.
  • Team Leadership and Development: Recruit, train, and mentor restaurant managers and staff, fostering a positive work environment that promotes teamwork, employee satisfaction, and professional growth.
  • Customer Service: Ensure exceptional customer service across all restaurants in the district, addressing and resolving customer complaints and concerns promptly and effectively.
  • Compliance and Safety: Ensure adherence to health, safety, and sanitation regulations, overseeing inventory management, and conducting regular audits and inspections.
Requirements:
  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred) - will consider industry experience in lieu of degree.
  • 5+ years of experience in restaurant management, with at least 2 years in a multi-unit management role.
  • Previous QSR experience.
  • Strong understanding of restaurant operations, financial management, and customer service.
  • Proven leadership skills with the ability to motivate and develop a diverse team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work flexible hours, including evenings and weekends, as needed.
  • Proficient in Microsoft Office Suite and restaurant management software.

Travel within the district is required, and the ability to successfully pass a background check is necessary upon receipt of an offer.