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Operations Manager

2 months ago

Albany, New York, United States RESA Power Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at RESA Power. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facility, ensuring the delivery of high-quality services to our customers, and driving business growth and profitability.

Key Responsibilities
  • Operations Management: Oversee the day-to-day operations of our facility, including managing staff, coordinating schedules, and ensuring compliance with regulatory requirements.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Business Development: Identify opportunities for business growth and development, developing and implementing strategies to drive revenue and profitability.
  • Team Management: Lead and manage a team of technicians, providing guidance, training, and coaching to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Performance Monitoring: Monitor and analyze performance metrics, identifying areas for improvement and implementing strategies to drive efficiency and productivity.
Requirements
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Experience: Minimum of 8 years of experience in operations management, business development, or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to analyze data and make informed decisions, and experience with industry standards and regulations.
About RESA Power

RESA Power is a dynamic and people-first organization that prides itself on being the employer of choice in its industry. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience, we are seeking a highly skilled and experienced Operations Manager to join our team.