Enterprise Customer Success Manager
3 weeks ago
Proton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring the distribution industry into the modern age, and we're making significant strides. With a strong focus on customer growth, we're seeking an Enterprise Customer Success Manager to join our team.
The RoleWe're looking for a seasoned professional to work closely with our customers who have adopted Proton's AI-powered CRM. As the face and voice of Proton, you'll build credibility as an advisor and connector, ensuring customers continue to get value from their investment. Your primary responsibilities will include:
- Developing Relationships: Become multi-threaded within accounts, ensuring each level, from user to CEO, understands the benefits and results of using Proton.
- Maximizing Customer Value: Serve as a trusted advisor, understanding the customer's business, strategy, and goals, and articulating how our product fits into their broader ecosystem.
- Executing Strategic Account Plans: Develop and implement comprehensive account plans tailored to the unique needs and goals of each customer, ensuring alignment with their business strategy and driving mutual success.
- Driving Adoption: Ensure customers are fully leveraging our product's capabilities to meet their business objectives.
- Identifying Cross-Sell and Upsell Opportunities: Proactively seek opportunities to expand Proton's footprint within customer organizations.
To be successful in this role, you'll need:
- 5+ years of experience in a Customer Success role, preferably in an enterprise software environment.
- Proven track record of managing and growing complex customer relationships.
- Ability to think strategically while managing day-to-day account activities.
- Excellent communication and relationship-building skills.
We're committed to providing a supportive and inclusive work environment. As a member of our team, you'll enjoy:
- Competitive salaries and company stock options.
- Unlimited PTO and 10 company-paid holidays.
- 401k with employer contribution (US only, for now).
- Medical, dental, and vision insurance (covered for employees and dependents).
- 12 weeks of fully paid parental leave (for primary and secondary caregivers).
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