Enterprise Customer Success Manager

2 weeks ago


Cambridge, Massachusetts, United States proton Full time
About Us

Proton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring the distribution industry into the modern age, and we're making significant strides. With a strong focus on customer growth, we're seeking an Enterprise Customer Success Manager to join our team.

The Role

We're looking for a seasoned professional to work closely with our customers who have adopted Proton's AI-powered CRM. As the face and voice of Proton, you'll build credibility as an advisor and connector, ensuring customers continue to get value from their investment. Your primary responsibility will be to develop and execute strategic account plans tailored to the unique needs and goals of each customer.

Key Responsibilities
  • Develop relationships: Become multi-threaded within accounts, ensuring each level, from user to CEO, understands the benefits and results of using Proton.
  • Maximize customer value: Serve as a trusted advisor, understanding the customer's business, strategy, and goals, and articulating how our product fits into their broader ecosystem.
  • Execute strategic account plans: Develop and implement comprehensive account plans tailored to the unique needs and goals of each customer, ensuring alignment with their business strategy and driving mutual success.
  • Drive adoption: Ensure customers are fully leveraging our product's capabilities to meet their business objectives.
  • Identify cross-sell and upsell opportunities: Proactively seek opportunities to expand Proton's footprint within customer organizations by identifying and executing on cross-sell and upsell opportunities.
Requirements
  • 5+ years experience in a Customer Success role, preferably in an enterprise software environment.
  • Proven track record of managing and growing complex customer relationships.
  • Ability to think strategically while managing day-to-day account activities.
  • Excellent communication and relationship-building skills.
What We Offer
  • Competitive salaries + company stock options.
  • Unlimited PTO + 10 company-paid holidays.
  • 401k with employer contribution.
  • Medical, dental, and vision insurance.
  • 12 weeks fully paid parental leave.


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