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Customer Service Representative
1 month ago
The Member Service Associate plays a vital role in providing exceptional customer service to members of Gesa Credit Union. This position requires a strong understanding of financial products and services, as well as excellent communication and interpersonal skills.
Key Responsibilities- Provide personalized service to members, addressing their needs and concerns in a timely and professional manner.
- Process routine member transactions, including deposits, withdrawals, and account maintenance.
- Escalate complex issues to senior-level positions, ensuring that members receive prompt and effective solutions.
- Develop and maintain relationships with members, identifying opportunities to deepen their engagement with the credit union.
- Stay up-to-date on credit union products and services, providing members with accurate and informed advice.
- High school degree or equivalent required.
- At least one year of customer service experience preferred.
- Some cash handling experience preferred.
- Competitive pay and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Gesa Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.