Senior Service Engineer IS

4 weeks ago


Spokane, Washington, United States Providence Service Full time

About the Role

This is a remote position. Due to certain restrictions, we are unable to offer employment in the following states: CO, NY, PA, HI, MA, and OH.

As a Service Engineer, you will work in partnership with developers, testers, and program managers to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS, and clinical caregivers.

Your technical skills will be on par with your Development, Test, and Program Management counterparts.

We value our caregivers and strive to create a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect.

Key Responsibilities

  • Design and operate large-scale, computer-based services
  • Work in partnership with developers, testers, and program managers
  • Grow and improve services to meet Quality of Service Expectations
  • Influence software engineering team members in translating customer and technical requirements into service architecture
  • Lead and represent the Service in backlog discussions and standups

Requirements

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience
  • 5 years related experience; more preferred
  • Experience in automation, specifically related to deployment, recovery, or other manual processes
  • Experience with n-tier solutions
  • Experience with resilience modeling (failure mode analysis) and ability to simulate service outages

Preferred Qualifications

  • Experience in a Healthcare environment

About Providence

We are a comprehensive health care organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

We offer a comprehensive benefits package, including a retirement 401(k) Savings Plan with employer matching, health care benefits, life insurance, disability insurance, time off benefits, and much more.

Providence Shared Services

We provide a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Equal Opportunity Employer

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.


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