Customer Service Representative

3 weeks ago

Spokane, Washington, United States Waterco Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Make outbound collection calls to ensure timely payment from customers.
  • Take care of over-the-counter customer orders and provide information about products or services.
  • Confer with customers to resolve their complaints and ensure that their issues are addressed promptly.
  • Keep records of customer interactions and transactions, including details of inquiries, complaints, or comments.
  • Resolve customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.

Requirements:

  • 2+ years of customer service experience.
  • High school diploma or GED.
  • Medium Microsoft Word and Excel knowledge.

Preferred Qualifications:

  • Customer service experience preferably in a sales/marketing environment.
  • Data-entry experience.

Professional Skills:

  • Computer proficiency, especially with Microsoft Office.
  • Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word.
  • Must have the ability to learn a proprietary customer service program.
  • Must have excellent interpersonal and communication skills (verbal/written).
  • Proper phone etiquette.

Equal Opportunity Statement: Culligan by WaterCo is an Equal Opportunity Employer. We make decisions and criteria governing the employment relationship with all employees in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Compensation & Benefits: Employees of Culligan receive a competitive benefits package and exclusive privileges, including medical, dental, vision, 401(K), and product discounts.

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