Customer Account Specialist

4 weeks ago


Solana Beach, California, United States LHH Recruitment Solutions Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Account Specialist to join our team in San Diego, CA. As a key member of our organization, you will provide exceptional customer service, manage customer orders, and collaborate with internal teams to ensure seamless operations.

Key Responsibilities
  • Verify customer orders and ensure accurate data entry and timely processing
  • Act as the primary point of contact for customers, addressing inquiries and resolving issues
  • Collaborate with Sales and Inside Sales teams to facilitate new product orders
  • Support inventory management by analyzing customer forecasts and meeting delivery deadlines
  • Oversee Vendor Managed Inventory (VMI) accounts and manage stock replenishments
  • Track and address inventory discrepancies and resolve issues with customers and sales teams
  • Coordinate with the Planning department to expedite orders and prevent delays
  • Manage electronic orders and ensure smooth processing through online systems
  • Liaise with internal departments to troubleshoot and resolve account-related concerns
  • Process and track credit memos, debit memos, and return merchandise authorizations (RMA)
Requirements
  • Bachelor's degree in Business Administration or a related field
  • Strong organizational skills and ability to manage multiple tasks efficiently
  • Excellent communication and interpersonal abilities
  • Proficient in MS Office Suite and experience with CRM software and ERP systems
  • Detail-oriented and committed to maintaining accuracy
  • Adaptability and ability to thrive in a fast-paced environment
Benefits
  • Competitive starting salary, sign on bonus, and biannual discretionary bonuses
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Professional development opportunities
  • HYBRID work schedule after 90 days

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