Customer Operations Trainee

1 week ago


Tampa, Florida, United States IFCO SYSTEMS US, LLC Full time
Job Overview

Customer Operations Trainee at IFCO SYSTEMS US, LLC

POSITION SUMMARY

The chosen candidate will acquire significant insights into IFCO's operational workflows by collaborating with the Customer Operations Team on various initiatives and routine responsibilities.

KEY RESPONSIBILITIES

  • Delivering Exceptional Customer Service
  • Observe and learn from the Customer Operations team regarding daily functions and client interactions
  • Equip customers with comprehensive product knowledge and specifications
  • Comprehend the supply chain and the direct & indirect effects of Customer Operations
  • Coordinate with internal divisions to effectively resolve service, billing, and quality issues

Customer Account Reconciliation

  • Engage in the Audit and Reconciliation process
  • Work alongside the team to reconcile customer accounts
  • Gain understanding of departmental metrics and their business significance

Assistance in Extended Hire Process

  • Support the Extended Hire Process and monthly billing activities
  • Assist the Senior Sales Operations Analyst with data collection and billing responsibilities
  • Contribute to monthly customer engagement discussions by organizing pertinent data

EXPERIENCE & QUALIFICATIONS

  • Currently pursuing a 4-year undergraduate or postgraduate degree
  • Interest in supply chain and customer service operations
  • Experience in process improvement
  • Available for a minimum of 20 hours weekly

SKILLS AND KNOWLEDGE

  • Strong written and verbal communication skills
  • Team-oriented with excellent analytical and problem-solving capabilities
  • Proficient in Microsoft Office Suite, particularly Excel
  • Adept at managing data and interacting with various stakeholders

IFCO SYSTEMS US, LLC promotes diversity, equity, and inclusion to cultivate a competitive and resilient work environment. We encourage candidates from all backgrounds to consider this opportunity. IFCO is an equal opportunity employer that values individuals regardless of protected status.



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