Patient Services Coordinator

2 weeks ago


Cicero, Illinois, United States Primary Health Care Specialists S.C. Full time
Job Overview

We are seeking a dedicated Patient Services Coordinator to enhance our patient experience at Primary Health Care Specialists S.C. This role is pivotal in ensuring smooth operations within our healthcare facility.

Key Responsibilities:
  • Greet and assist all patients and visitors, both in person and via telephone.
  • Manage appointment scheduling in accordance with the established provider timetable.
  • Answer incoming calls with a courteous and professional demeanor, adhering to proper telephone etiquette.
  • Exhibit active listening skills, ensuring clear communication and understanding of patient needs.
  • Maintain a polite and calm demeanor, even in challenging situations with patients or visitors.
  • Ensure the reception area is tidy and organized at all times.
  • Collect and update patient information, including personal and financial details, while ensuring confidentiality.
  • Process incoming faxes efficiently.
  • Facilitate communication between patients and healthcare providers, ensuring timely updates on patient arrivals and delays.
  • Address inquiries from patients and visitors with professionalism and care.
Education & Certification:
  • High School Diploma or General Education Development (GED) is required.
Qualifications, Skills, and Abilities:
  • Required:
    • Bilingual in Spanish (Fluent or Proficient).
    • Experience in customer service roles.
    • Strong verbal and written communication skills.
    • Proficient in computer applications, including office and EMR systems.
    • Familiarity with Internet Software, Microsoft Word, Microsoft Outlook, and Electronic Health Records (EMR Software).
  • Preferred:
    • At least 1 year of experience in a medical office setting.
    • Basic understanding of health insurance plans (HMO, PPO, HSA, Commercial, Medicare, etc.).
    • Knowledge of CPT procedure coding and ICD-10 diagnostic coding is advantageous.

Company Environment: We provide a dynamic work atmosphere, offering opportunities to thrive within an Internal Medicine & Pediatrics Office.



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