Project Coordinator: Office Position
2 weeks ago
Emergency Restoration & Cleaning Inc is seeking a highly organized and detail-oriented Project Coordinator to support our team in Rancho Cordova, CA. As a key member of our team, you will be responsible for coordinating projects, scheduling, and facilitating timely completion. Your exceptional communication skills and ability to maintain clear and constant communication with customers will be essential in achieving high levels of customer satisfaction.
Key Responsibilities:
- Coordinate job schedules, adjustments, and customer notifications
- Work with collections to collect deductibles, progress payments, and final payments, including communication with mortgage companies and insurance carriers
- Coordinate with other departments and office staff to complete projects, paperwork, and maintain timely processes
- Keep updated Job Management Report and send to team semi-weekly
- Maintain notes in PSA and job field files as necessary
- Handle office duties such as preparing and sending job-related forms, daily work orders, and daily communication with Project Managers
- Provide quick and accurate responses to vendors, agents, and customers
- Work and communicate with insurance companies, agents, and customers regarding claims from beginning to end
- Answer phones, direct calls, and assist clients
- Communicate a positive image of the company to staff and customers
- Implement company vision and mission and achieve goals
Requirements:
- 2+ years' experience in an administrative or similar role
- Knowledge and understanding of PSA is a plus
- Knowledge of additional industry software such as Xactimate, Xactanalysis, and Alacrity are a plus
- Ability to maintain compliance tasks with different insurance carrier program requirements
- Excellent customer service skills
- Quantitative, analytical, organizational, and problem-solving skills
- Accurate and detail-oriented
- Proven strong time management and organizational skills
- Ability to meet stringent deadlines and work well with many types of personalities
- Two-year degree or equivalent work experience
What We Offer:
- Hourly: $23.00-$30.00/hr. DOE
- Employee is eligible for Health Insurance after 90 days
- 401K match option after 90 days
- PTO
- Paid Holidays
Please visit our website at www.ercsac.com for more information about our company.
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