Healthcare Customer Service Associate

2 weeks ago


Harleysville Pennsylvania, United States Grand View Hospital Full time


Key Responsibilities:

Under the general supervision of the Department Director, the Healthcare Customer Service Associate provides essential administrative assistance to the Physical Therapy Department.

This role involves welcoming primarily adolescent, adult, and senior outpatients, along with their families and visitors, as they arrive for treatment.

The core duties of the Healthcare Customer Service Associate include:


Primary Duties:


Greet patients in a friendly and professional manner upon their arrival (or via phone) and promptly inform the relevant staff member to minimize their waiting time.

Process registrations for new patients and collect copayments as necessary.


Organize, maintain, and update departmental files and records accurately to ensure efficient retrieval of patient information, treatment statistics, and other departmental data.


Compile all required monthly treatment statistics within five (5) working days following the end of each month for review by the Director and distribution to the appropriate departments.


Accurately handle all inpatient and outpatient charges for which the associate is responsible using the departmental computer system within five (5) working days of receipt to facilitate timely billing and revenue generation.


Ensure all necessary patient forms, insurance documents, and other relevant information are forwarded to the appropriate department for prompt processing of physical medicine services.


Copy patient treatment information promptly in accordance with established medical records policies to fulfill requests from authorized sources.

Perform patient pre-registration, registration, and scheduling, ensuring the schedule is designed to optimize clinic workflow.

Complete all prior authorization processes as required by third-party payers to guarantee payment.

Work Schedule:

Monday 11:00 am - 7:30 pm, Tuesday 8:00 am - 4:30 pm, Wednesday 11:00 am - 7:30 pm, Thursday 8:00 am - 4:30 pm, Friday 7:30 am - 4:00 pm.


Qualifications:

Education and Experience:
High School Diploma or GED is required.

Benefits:
We provide a competitive salary and a comprehensive benefits package for both part-time and full-time employees, including:

Medical, dental, and vision insurance available from the first of the month following the start date.

Wellness and gym discounts, along with complimentary access to the cardiac rehabilitation gym.

403B retirement plan.

On-site discounted childcare services.

Paid time off.

Sick leave for full-time employees.

Tuition assistance programs.

Complimentary life insurance for full-time employees.

Long-term disability coverage for full-time employees.

Short-term disability benefits.

Employee referral bonuses.

Identity theft protection.

Pet insurance options.

Flexible spending accounts.

Employee discount programs.

Employee Assistance Program.

Free parking.

  • Harleysville, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe are a leading retail company committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is built on putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe are seeking a highly motivated and...


  • Harleysville, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe are a leading retail company committed to making our stores and facilities better every day for our team members, customers, and communities. Our secret recipe for success is built on putting our customers first, doing what's right, winning together, and making ideas happen.Job SummaryWe are seeking a highly motivated and...


  • Harleysville, Pennsylvania, United States The GIANT Full time

    Job SummaryThe Food Court Associate - Food Preparation and Service Specialist is responsible for providing exceptional customer service and preparing food to meet the high standards of The GIANT Company. This role requires a team player who can work in a fast-paced environment, multitask, and maintain a clean and safe workspace.Key ResponsibilitiesPrepare...


  • Reading, Pennsylvania, United States Tower Health Full time

    Position Overview:The Healthcare Customer Service Specialist plays a vital role in managing patient interactions, ensuring a seamless experience through registration, appointment scheduling, and providing essential clerical support.Key Responsibilities:- Manage patient registration processes and schedule appointments efficiently.- Provide exceptional...


  • Philadelphia, Pennsylvania, United States Tower Health Full time

    Key Responsibilities:The Healthcare Customer Service Representative is responsible for the following:Facilitates a comprehensive range of front desk operations within a bustling primary care environment (e.g., patient registration, appointment scheduling, document management, etc.).Ensures timely and efficient patient registration processes.Employs insurance...


  • Harleysville, United States The Job Exchange, A Division of Emerson Group Full time $55,000 - $65,000

    Job DescriptionJob DescriptionOur manufacturing client in Hatfield is looking for a Customer Service Representative on a full-time basis. In this role, you’ll be the customers’ first point of contact, responsible for delivering a best in class customer experience. Reporting to the Customer Service Manager, this position will serve as the intermediary...


  • Philadelphia, Pennsylvania, United States Capleo Global Full time

    Position: Healthcare Customer Service Specialist Location: Philadelphia, PA Work Schedule: 8:00 AM - 5:00 PM Contract Duration: 13 weeks (Potential for extension) - 40 hours guaranteed per week Compensation: To be discussed during the interview Key Responsibilities: Welcoming and guiding patients to their designated examination areas. Coordinating patient...


  • Harleysville, Pennsylvania, United States Total Performance Physical Therapy Full time

    About the RoleWe are seeking a highly skilled and dedicated Physician Liaison to join our team at Total Performance Physical Therapy. As a key member of our organization, you will play a vital role in building and maintaining strong relationships with physicians and healthcare professionals in Montgomery and Bucks counties.Key ResponsibilitiesDevelop and...


  • Lansdale, Pennsylvania, United States NovaCare Rehabilitation Full time

    Overview:At NovaCare Rehabilitation, we strive to provide an outstanding experience for our patients from the moment they arrive at our facilities. As a healthcare customer service representative, you will play a vital role in managing both patient interactions and administrative tasks. Your station at the front desk will serve as a hub for patient advocacy,...

  • Service Assistant

    3 days ago


    Harleysville, Pennsylvania, United States Apex Dynamics Full time

    We are seeking a highly skilled Service Assistant to join our team at Apex Dynamics. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Customer Interaction: Welcome and greet visitors, providing a positive and professional first impression.Service...

  • Sales Associate

    4 days ago


    Harleysville, Pennsylvania, United States Commonwealth of Pennsylvania Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with product selection, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional customer...

  • PT Service Associate

    3 months ago


    Harleysville, United States The GIANT Full time

    Address: USA-PA-Harleysville-611 Main Street Store Code: GC - Store Mgrs (2600338)At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make...


  • Harleysville, Pennsylvania, United States Total Performance Physical Therapy Full time

    About the Role:This is a part-time position that requires a customer-focused individual to provide exceptional service to our patients and clients. The ideal candidate will have a strong passion for customer service, marketing, and sales.Key Responsibilities:Answering phone calls and directing them appropriatelyScheduling appointments and moving patient...


  • Pennsylvania, United States The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...

  • Meat Associate

    6 days ago


    Harleysville, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyWe are a leading retail company dedicated to making our stores and facilities better every day for our team members, customers, and communities. Our commitment to excellence is guided by our core values of care, courage, integrity, teamwork, and humor.Job SummaryWe are seeking a skilled Meat Associate to join our team. As a Meat...


  • Pennsylvania Tpke, Pennsylvania, USA, United States Rite Aid of Pennsylvania Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Supervisor to join our team at Rite Aid of Pennsylvania Inc. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supervising store associates, and contributing to the overall success of our store.Key...


  • Harleysville, Pennsylvania, United States Ace Hardware Full time

    Job Summary:A part-time employment opportunity to join the Ace Hardware team as a Retail Sales Associate. As a key member of our team, you will provide exceptional service to every customer every day.Key Responsibilities:Provide service to customers by operating a computerized cash register and offering customer service in assigned departments.Work a...


  • Harleysville, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyThe GIANT Company is a leading retail organization dedicated to providing exceptional customer experiences and building strong families and healthy communities. Our commitment to making our stores and facilities better every day for our team members, customers, and communities is at the heart of our success.Job SummaryWe are seeking a...


  • Harleysville, Pennsylvania, United States The GIANT Full time

    About The GIANT CompanyThe GIANT Company is a leading retail organization dedicated to providing exceptional customer experiences and building strong communities. Our commitment to excellence is reflected in our values of care, courage, integrity, teamwork, and humor.Job SummaryWe are seeking a highly motivated and detail-oriented Food Court Associate to...


  • , Pennsylvania, United States SSI People Full time

    Position OverviewWe are seeking qualified individuals for the position of Healthcare Case Coordinator within the medical services industry.Essential Skills:Benefits VerificationClaims ProcessingInsurance KnowledgeCustomer Relationship Management (CRM)Case Management ExpertiseEducational Requirements:1. Bachelor's Degree or an Associate's Degree accompanied...