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Healthcare Customer Service Representative
2 months ago
Key Responsibilities:
The Healthcare Customer Service Representative is responsible for the following:
Facilitates a comprehensive range of front desk operations within a bustling primary care environment (e.g., patient registration, appointment scheduling, document management, etc.).
Ensures timely and efficient patient registration processes.
Employs insurance verification tools (e.g., Navinet, Passport, Health Partners portal, etc.) to confirm insurance eligibility at the time of service.
Confirms patient demographic information during each visit.
Guarantees access to the appropriate sections of the Electronic Health Record (EHR) and Electronic Patient Management (EPM) systems during service.
Collects co-payments (when applicable) and accurately posts payments to patient accounts in the EPM.
Projects a positive and professional image of the practice to patients, families, the community, and institutional partners through both personal interactions and telephone communications.
Records, communicates, and delivers messages with a focus on accuracy and timeliness.
Provides clerical support as necessary for the practice.
Reconciles daily fee slips as required.
Handles charge entry tasks as needed.
Welcomes, greets, directs, and/or escorts patients, family members, visitors, physicians, and hospital staff in a friendly and courteous manner.
Manages multi-line telephone systems.
#STC
Qualifications:
Education Requirements
High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of formal education.
Experience
Relevant Experience
Required Skills
Customer Service Proficiency
Strong Communication Skills
General Administrative Skills
Familiarity with Medical Terminology
Organizational Abilities
Overview:
About Tower Health
Tower Health, a regional healthcare system, is dedicated to serving communities across multiple counties in Pennsylvania. Its network includes various healthcare facilities, providing a wide range of services and specialties.
Committed to academic medicine and training, Tower Health offers numerous programs, including residency and fellowship opportunities, as well as partnerships with educational institutions.
Additionally, the system provides extensive healthcare services, including rehabilitation, home healthcare, emergency response, and urgent care facilities throughout its service area.
