Healthcare Customer Service Representative

1 week ago


Lansdale Pennsylvania, United States NovaCare Rehabilitation Full time

Overview:


At NovaCare Rehabilitation, we strive to provide an outstanding experience for our patients from the moment they arrive at our facilities.

As a healthcare customer service representative, you will play a vital role in managing both patient interactions and administrative tasks.

Your station at the front desk will serve as a hub for patient advocacy, facilitating communication through various channels, handling patient payments, and utilizing multiple software applications.

Your contributions will significantly enhance each patient's experience, even before they enter the treatment area.

Details/Schedule:

Position Type:

This is a flexible role that involves covering multiple locations within a designated area, along with set hours at the primary clinic.


Employment Type:
Full-Time Float

Working Hours:
Specific hours will be assigned, including evenings and weekends, ensuring a total of 40 hours per week.

Compensation:
Starting pay is competitive and based on experience.

Key Responsibilities:
We are looking for candidates who are adaptable, patient-focused, exceptional communicators, detail-oriented, and collaborative team members.

In this position, your typical responsibilities will include:
Welcoming new and returning patients upon arrival, registering new patients, and providing essential information about their visit

Coordinating patient appointments in person or via phone

Maintaining regular communication with various stakeholders, including but not limited to: legal offices, insurance providers, translation services, operational leaders, and business development teams

Collecting co-payments from patients, managing payer approvals, and conducting insurance verifications

Providing patients with relevant information regarding their upcoming appointments during checkout

Addressing inquiries from patients, healthcare providers, and colleagues


Qualifications:

Minimum

Requirements:

High School Diploma or equivalent

Valid driver's license is necessary

Physical Demands:
Ability to walk, stand, bend, and reach consistently throughout the workday

Manual dexterity to enable typing (including 10-key) throughout the workday

Capability to lift up to 25 lbs safely from ground to waist using proper techniques

Ability to carry office supplies weighing up to 10 lbs

Visual acuity (near and distant) sufficient to maintain accurate records, recognize individuals, and comprehend written instructions

Ability to communicate effectively to understand and provide directions

Additional Information:
NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal-opportunity employer.

Qualified candidates are considered for employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected by applicable law.



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