Customer Service Representative

3 weeks ago


Harleysville, United States The Job Exchange, A Division of Emerson Group Full time $55,000 - $65,000
Job DescriptionJob Description

Our manufacturing client in Hatfield is looking for a Customer Service Representative on a full-time basis. In this role, you’ll be the customers’ first point of contact, responsible for delivering a best in class customer experience. Reporting to the Customer Service Manager, this position will serve as the intermediary between the customer, the customer service team, and the company to ensure a high level of customer satisfaction and efficient operations within the customer service department.

Salary: $55,000K to $60,000K with full benefits package 

Hours: 8 am to 5 pm

Responsibilities

  • Manage business relationships with assigned accounts
  • Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns
  • Partner with Sales, Marketing Communications and Production teams to ensure meeting and exceeding customers’ service expectations
  • Enter Non-Conformances and process credits/material replacement in an expedited manner.
  • Diligently send order acknowledgements
  • Track shipment status of customer orders as requested
  • Increase market intelligence by bringing information around industries, competitors, and customers back into the organization
  • Respond promptly to customer inquiries
  • Acknowledge and resolving customer complaints
  • Process orders, samples, and color matching requests
  • Providing feedback on the efficiency of the existing Customer Service processes.
  • Ensure customer satisfaction and provide professional customer support
  • Update price quotes
  • Update and maintain physical price book when required.
  • Update all price files in MRP/ERP system
  • Work with sales team to maintain and update regional customer specific pricing
  • Quoting: handle customer RFQs from receipt to completion
  • Review purchase orders with sales managers for accuracy and identify any errors
  • Reconciliation of customer purchase orders to internal price documents

Job Skills and Qualifications

  • Business to business customer service experience preferred
  • Thorough and precise problem-solving and analytical skills to help resolve internal issues or errors identified in the analysis process
  • Solid financial acumen to understand the PO, invoicing, and pricing process.
  • Strong Microsoft Office skills; Teams, Excel, Word,
  • Time management and multitasking skills
  • Strong, demonstrable oral and written communication skills
  • Team player with the ability to share work among the Customer Service Team
  • Assertive, detail oriented, and possess robust organizational skills
  • Must have solid interpersonal and customer service skills to be able to effectively interact with all internal departments
  • Ability to find the positive in any situation
  • 4-year BS or BA degree or equivalent experience required


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