Customer Service Representative
3 weeks ago
Our manufacturing client in Hatfield is looking for a Customer Service Representative on a full-time basis. In this role, you’ll be the customers’ first point of contact, responsible for delivering a best in class customer experience. Reporting to the Customer Service Manager, this position will serve as the intermediary between the customer, the customer service team, and the company to ensure a high level of customer satisfaction and efficient operations within the customer service department.
Salary: $55,000K to $60,000K with full benefits package
Hours: 8 am to 5 pm
Responsibilities
- Manage business relationships with assigned accounts
- Manage or escalate any concerns and ensure that appropriate changes are made to resolve customers’ concerns
- Partner with Sales, Marketing Communications and Production teams to ensure meeting and exceeding customers’ service expectations
- Enter Non-Conformances and process credits/material replacement in an expedited manner.
- Diligently send order acknowledgements
- Track shipment status of customer orders as requested
- Increase market intelligence by bringing information around industries, competitors, and customers back into the organization
- Respond promptly to customer inquiries
- Acknowledge and resolving customer complaints
- Process orders, samples, and color matching requests
- Providing feedback on the efficiency of the existing Customer Service processes.
- Ensure customer satisfaction and provide professional customer support
- Update price quotes
- Update and maintain physical price book when required.
- Update all price files in MRP/ERP system
- Work with sales team to maintain and update regional customer specific pricing
- Quoting: handle customer RFQs from receipt to completion
- Review purchase orders with sales managers for accuracy and identify any errors
- Reconciliation of customer purchase orders to internal price documents
Job Skills and Qualifications
- Business to business customer service experience preferred
- Thorough and precise problem-solving and analytical skills to help resolve internal issues or errors identified in the analysis process
- Solid financial acumen to understand the PO, invoicing, and pricing process.
- Strong Microsoft Office skills; Teams, Excel, Word,
- Time management and multitasking skills
- Strong, demonstrable oral and written communication skills
- Team player with the ability to share work among the Customer Service Team
- Assertive, detail oriented, and possess robust organizational skills
- Must have solid interpersonal and customer service skills to be able to effectively interact with all internal departments
- Ability to find the positive in any situation
- 4-year BS or BA degree or equivalent experience required
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