Customer Success Strategist

2 weeks ago

San Francisco, California, United States Notion, LLC Full time


At Notion, we are dedicated to empowering individuals, teams, and organizations to customize their software solutions to address unique challenges and seize opportunities.

While technology serves as a powerful ally, many users lack the skills to develop or modify the software they rely on daily.

Our goal is to transform this landscape through thoughtful design and innovation.

Since our inception in 2016, we have partnered with esteemed clients such as Pixar, Mitsubishi, Figma, Plaid, and Match Group, embarking on this exciting journey together.

As we continue to expand, we are eager to welcome exceptional new team members who excel in their fields.

We are committed to fostering a diverse and creative workplace that reflects the wide array of individuals who utilize Notion globally.

Notion operates primarily in-person, requiring employees to be present in the office for two designated Anchor Days (Mondays & Thursdays) and encouraging a significant in-office presence throughout the week.


Role Overview:


Oversee a substantial portfolio of clients in the AMER region. Enhance and broaden our customer base through personalized Notion consultations, training sessions, and support programs.

Develop and implement large-scale outreach initiatives targeting key stakeholders to facilitate Notion adoption.
Collaborate across departments with sales teams to ensure robust utilization of Notion.

Act as our internal product champion, enhancing customer workflows and maximizing their return on investment with Notion.

Identify and engage strategic clients to increase monthly active users and expand seat licenses.

Proactively reach out to clients who may not be fully leveraging Notion's capabilities and create tailored action plans to drive their success.

Contribute to shaping our overall growth strategy.

Expected Contributions:


Promote adoption and growth for a product that genuinely addresses real-world issues: Major corporations utilize Notion to manage extensive teams, while individuals can use it for everyday tasks like note-taking and photo sharing.

Some non-profit organizations even leverage it for wildlife conservation efforts. Help establish the foundations of Customer Success at Notion: As an early member of our sales/success team, your input will be crucial in defining our sales-assisted processes.

Serve as a trusted advisor and product specialist for our clients:
Conduct training, onboarding, and collaborative sessions to educate clients and explore new applications of Notion.

Influence Our Product Development:

Through your interactions with clients, you will gather insights that will help us enhance our offerings — collaborating with the product team to inform future developments.

Advance your skills as we tackle significant challenges:
Our achievements surpass those of teams ten times our size in a shorter timeframe — and there is still much to learn and accomplish.

Qualifications:
Minimum of 3 years of experience in a rapidly growing software environment. Proven success in a Customer Success or Account Management role. Experience managing a high volume of accounts. Strong intrinsic motivation to excel and contribute to team success. A growth mindset, thriving in the early stages of team development. Passion for seeing others succeed and grow through collaboration. Highly adaptable, able to navigate a fast-paced and evolving industry. Enjoy connecting with new individuals and assisting them in solving their business challenges.

Preferred Qualifications:
Experience creating Customer Success playbooks or processes. Background in scaled program management or campaign development. Familiarity with Notion. Interest in data and insights, with experience using Salesforce and Gainsight. Previous experience as an early hire in a fast-growing startup. Strong technical skills.

About Notion:

We prioritize hiring talented and passionate individuals from diverse backgrounds to ensure our global workforce reflects the rich diversity of our customer base.

If you find this role intriguing but your experience does not align perfectly with every requirement, we still encourage you to consider applying.

If you are a builder at heart, share our values, and are enthusiastic about making software toolmaking accessible to all, we would love to hear from you.

Notion is proud to be an equal opportunity employer.

We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other legally protected characteristic.

Notion is committed to offering competitive cash compensation, equity, and benefits.

The compensation for this role will be determined based on various factors, including location, the complexity of the role, and the candidate's experience and expertise.

For positions based in San Francisco, the estimated hourly rate for this role is $50.77, with a variable target of $21,200 - $26,400, leading to an On-Target Earnings (OTE) range of $106,000 - $132,000 annually.

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