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Administrative Operations Supervisor

2 months ago

Madison, Wisconsin, United States SSA Group Full time
Position Overview:
SSA Group is seeking a skilled Administrative Operations Supervisor to enhance our team dynamics.

About Us:
SSA Group collaborates with various cultural institutions, including zoos, aquariums, and museums, to optimize dining, retail, admissions, and more. With a legacy of 50 years, we have mastered traditional practices while innovating new strategies. Our commitment to sustainability, inclusivity, and creativity is reshaping the cultural attraction sector.

Key Responsibilities:
  • Lead recruitment efforts and onboard new team members, ensuring a seamless integration into the operational framework.
  • Coordinate with vendors to resolve discrepancies in invoices and manage emergency shipments.
  • Oversee the orientation process for new hires, ensuring compliance with organizational standards.
  • Communicate discrepancies and employee accountabilities effectively to the management team.
  • Foster strong communication with SSA HQ, audit teams, and on-site management.
  • Motivate staff and promote a collaborative team environment.
  • Design and implement training programs to enhance cash handling and operational efficiency.
  • Stay informed about relevant local, state, and federal regulations, updating management as necessary.
  • Maintain a clean and organized workspace, adhering to safety standards.
  • Demonstrate a thorough understanding of company policies and procedures.
  • Deliver exceptional guest service to ensure a positive experience for all visitors.
  • Develop efficient storage systems and operational procedures for warehousing.
  • Oversee daily cash office operations and ensure timely reporting to HQ.
  • Assist operational managers as needed during peak times.
  • Ensure compliance with safety standards and operational expectations.
  • Manage payroll and ensure adherence to budgetary guidelines.
  • Schedule staff according to business needs and budget forecasts.
  • Promote an inclusive and supportive workplace culture.
  • Engage in community initiatives through hiring practices and outreach activities.
  • Perform additional tasks as required.

Qualifications:
  • Strong interpersonal and communication skills.
  • Proven leadership abilities with a focus on team development.
  • Excellent problem-solving and organizational skills.
  • Financial management and analytical skills.
  • Ability to adapt in a fast-paced environment.
  • Proficient in computer and inventory systems.
  • Physical capability to handle lifting and standing for extended periods.
  • Availability to work flexible hours, including weekends and holidays.

Experience:
  • Minimum of five years in cash handling.
  • Three to five years in administrative management or cash room operations.
  • Food safety certification is a plus.
  • Open to all educational backgrounds; candidates must be at least 18 years old.

This job description is not exhaustive and may be subject to change as needed. SSA Group is an equal opportunity employer, committed to fostering a diverse and inclusive workforce.