Store Operations Manager

6 days ago


Durham, North Carolina, United States Rack Room Shoes Full time

About Rack Room Shoes

Rack Room Shoes is a leading family footwear retailer offering a wide selection of nationally recognized brands and exclusive private labels. Our commitment to quality and customer satisfaction has made us a trusted destination for men, women, and children seeking comfort, dress, casual, and athletic footwear.

Job Summary

The Assistant Store Manager plays a critical role in ensuring the success of our stores by providing leadership, guidance, and training to sales associates. This individual will assist the Store Manager in managing day-to-day operations, maintaining compliance with company policies and procedures, and driving sales, service, and operational excellence.

Key Responsibilities

  • Customer Experience
    • Create an exceptional customer shopping experience by providing personalized service, addressing customer concerns, and ensuring a welcoming store environment.
  • Store Operations
    • Assist the Store Manager in managing store operations, including sales floor maintenance, visual merchandising, and inventory control.
  • Leadership and Development
    • Provide guidance, training, and coaching to sales associates to enhance their skills and knowledge.
  • Loss Prevention
    • Contribute to the protection and control of company assets by maintaining a secure store environment and adhering to loss prevention policies and procedures.
  • Performance Management
    • Monitor and analyze sales performance, customer satisfaction, and operational metrics to identify areas for improvement and implement strategies to drive growth and excellence.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Skills and Qualifications
    • Excellent communication, leadership, and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Strong problem-solving and analytical skills.
    • Knowledge of retail operations, including sales, inventory management, and visual merchandising.

What We Offer

Rack Room Shoes provides a competitive compensation package, opportunities for career growth and development, and a collaborative work environment that values diversity, equity, and inclusion.



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