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Department Manager

2 months ago

Durham, North Carolina, United States REI (Recreational Equipment Inc.) Full time
About the Role

We are seeking a highly skilled and experienced Store Department Manager to join our team at REI. As a key member of our store management team, you will be responsible for coaching and motivating our sales teams to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Leadership and Team Management: Plan, identify, communicate, and delegate responsibilities to team members to achieve business goals.
  • Training and Development: Handle training, coaching, recognition, and performance management to ensure team members have the skills and knowledge needed to succeed.
  • Visual Merchandising and Store Standards: Direct the execution of our core standards and overall visual direction to create an engaging and welcoming store environment.
  • Sales and Service: Drive sales through all channels by maximizing selling behaviors and providing exceptional customer service.
  • Business Adaptation and Innovation: Make business adaptations to increase sales and service, and communicate key company strategies and changes to teams as needed.
  • Talent Acquisition and Development: Recruit and develop diverse talent from within and outside the organization to build a high-performing team.
  • Culture and Engagement: Inspire a customer-centric culture by recognizing and rewarding team members, and develop top performers through coaching and feedback.
  • Employee Development and Communication: Build teams through effective employee development, involvement, and communication to create a positive and inclusive work environment.
Requirements
  • Experience: 3+ years of successful retail management experience, preferably in a similar industry.
  • Communication and Relationship-Building: Enjoy communicating and building relationships, both inside and outside the organization.
  • Adaptability and Open-Mindedness: Open to feedback and other viewpoints in the spirit of supporting the business.
  • Problem-Solving and Decision-Making: Use business understanding, innovative thinking, and sound judgment to solve problems and make solid recommendations.
  • Time Management and Organization: Produce quality work by setting effective goals and establishing priorities, and organize and use resources to meet deadlines.
  • Influence and Engagement: Engage and influence others to accomplish worthwhile organizational goals.