Customer Service Specialist

6 days ago


Columbia, Maryland, United States Hiossen Full time

**Job Overview:**

Hiossen is a leading provider of innovative solutions, and we are seeking an Administrative Assistant to join our team. This role is perfect for a detail-oriented and customer-focused individual who enjoys working in a fast-paced office environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and fax, providing accurate product information and resolving issues promptly.
  • Manage inventory and coordinate with the sales team to ensure efficient order fulfillment.
  • Prepare reports and maintain records as directed by management.
  • Assist with data entry, filing, and other administrative tasks as needed.
  • Perform other related duties as assigned or required.

Requirements:

  • High School Diploma or equivalent required; 2+ years of experience as an administrative assistant in a sales office environment preferred.
  • Excellent communication and customer service skills; proficiency in MS Office (Word, Excel, PowerPoint); Pipeline, ERP system, and other applicable Hiossen software and systems.
  • Bilingual in English & Korean required; ability to read, write, understand, and communicate clearly with employees, customers, and within Hiossen.
  • Able to work in an office-based environment, with occasional lifting and carrying objects weighing up to 25 pounds.

Salary and Benefits:

  • $20-$22/hour salary
  • Health, life, dental insurance
  • Long- and short-term disability
  • 401(k) with 100% company match (up to 5% of salary)
  • PTO (15 days for first year; 20 days for second year)
  • Paid holidays


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