Customer Service Associate
3 days ago
Havtech Commercial Distribution is a leading provider of HVAC solutions, seeking a skilled Inside Sales Representative to deliver exceptional customer service and drive sales growth. This role involves processing customer quotes and orders, providing technical support, and upselling/cross-selling products to ensure customer satisfaction.
The ideal candidate will possess a strong customer service background, excellent communication skills, and the ability to work effectively in a team environment. We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.
Key Responsibilities:
- Process customer orders and respond to inquiries via phone, email, and text
- Maintain knowledge of HVAC products, offerings, and promotions
- Strive for accurate execution of sales to expedite fulfillment and ensure timely delivery
- Apply critical thinking and problem-solving skills to resolve customer issues and company adherence to policies
- Assist with warehouse work as needed, including cycle counts, shipping/receiving, material stocking, and inventory control
Qualifications:
- GED or High School Diploma required; combination of education, experience, or demonstrated accomplishments preferred
- HVAC industry experience strongly preferred
- Proven track record in inside sales and superior customer service skills
- Strong sales skills, ability to listen, gain trust, and find solutions for customers
- Excellent oral/written communication and team-player attitude
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