IT Field Service Specialist

3 weeks ago


Columbia, Maryland, United States Advantage Industries Full time
Job Overview

We are seeking a skilled and experienced IT professional to join our team as an IT Field Service Specialist at Advantage Industries.

About the Job

In this role, you will provide hands-on, onsite support to clients as escalation and project work requires.

You will work closely with our team to resolve technical requests, incidents, problems, and answer questions from clients involving their hardware, software, network, and telecommunication systems.

Key Responsibilities
  • Install, monitor, troubleshoot, and support client network infrastructure and equipment.
  • Work to resolve critical client outages.
  • Maintain client documentation.
  • Key onsite support responsibility for escalated tickets from the Service Desk.
  • Identify customer technical risk and collaborate with internal teams appropriately.
Required Skills
  • 5+ years of experience working in an IT service delivery environment, including management and configuration of server and network hardware.
  • Excellent communication and interpersonal skills over the phone, via email, and in person.
  • Ability to troubleshoot and research issues independently to fix problems.
  • Strong network, hardware, and software support knowledge.
  • Attention to detail, including note-taking and time tracking.

The estimated salary for this role is $85,000 - $100,000 per year.

Advantages include flexible work schedules, a supportive company culture, and opportunities for growth and development.



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