Sales Account Executive

2 weeks ago

Clarksville, Tennessee, United States GFL Environmental Full time

Position Overview:

The Sales Account Executive plays a crucial role in managing inbound and outbound communications, ensuring the maintenance of strong business relationships with current clients. This position focuses on customer retention strategies for a designated portfolio, collaborating with various departments including operations, sales, and management to enhance client satisfaction in the Commercial and Industrial sectors.

Why Work with GFL Environmental?

At GFL, we are dedicated to investing in our workforce and fostering lifelong career growth. Our employees, known as Team Green, embody our mission to provide sustainable solutions that benefit our customers and communities, making them greener for life.

  • 15 days of paid time off upon hire
  • Four medical plan options, including an HSA with employer contributions and matching, as well as dental and vision coverage
  • 401(k) plan with employer matching
  • Paid holidays
  • Employee Assistance Program offering complimentary counseling services

Key Responsibilities:

  • Act as the primary contact for existing service areas, establishing and nurturing essential business relationships with permanent commercial and industrial clients.
  • Support retention efforts by addressing both sales and customer service needs, negotiating to retain core accounts affected by competitive pressures.
  • Respond to inbound inquiries and cancellation letters received via certified mail.
  • Manage customer relationships through contract renewals, negotiations, and adjustments in pricing.
  • Conduct outbound collections calls and assist with billing inquiries as necessary.
  • Complete required documentation and miscellaneous reports.
  • Assist the Account Management team with service changes that impact revenue.
  • Develop a comprehensive understanding of the company's services, pricing structures, and additional offerings to effectively serve existing clients.
  • Utilize Salesforce for scheduling and documenting all activities related to new business opportunities.
  • Achieve or exceed monthly targets for new business acquisition and pricing objectives.
  • Engage in regular phone outreach and adhere to activity standards associated with the role.
  • Facilitate a smooth transition from new account acquisition to ongoing account management.
  • Create and implement an account penetration strategy aligned with the company's growth goals.
  • Proactively reach out to customers for contract renewals and negotiations, while addressing potential customer attrition.
  • Utilize Salesforce daily for effective management of the sales pipeline.
  • Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities:

  • Proven sales experience with a track record of exceeding revenue targets and managing a client portfolio.
  • Excellent verbal and written communication skills, capable of interacting professionally with team members, management, and clients.
  • Strong interpersonal skills, including effective listening, problem-solving, and negotiation abilities.
  • Advanced organizational and time management skills.
  • Self-motivated with a strong work ethic, demonstrating integrity and trustworthiness.
  • Adaptability to change and a commitment to continuous improvement.
  • Intermediate proficiency in Microsoft Office applications.

Requirements:

  • Minimum of 2 years of experience in the solid waste industry (preferred).
  • High School diploma or GED required.
  • Bachelor's degree in business administration, marketing, or a related field (preferred).

Working Conditions:

  • This role operates in various environments, including both office settings and field locations.
  • Noise levels are typically moderate.
  • Standard office equipment such as computers, phones, filing cabinets, photocopiers, and fax machines are routinely used.

Physical/Mental Demands:

  • Ability to stand, sit, walk, use hands and fingers, talk, and hear.
  • Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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