Genesys Reporting Expert
7 days ago
Job Title: Genesys Reporting Expert - Data Insights Specialist
Company Overview:
Software International is a leading provider of technical talent to a diverse range of clients, from Fortune 100 and 500 companies to small and mid-sized organizations in the United States.
About the Role:
We are currently seeking an experienced Genesys Reporting Expert to join our team on a contract basis. As a Genesys Reporting Expert - Data Insights Specialist, you will be responsible for designing, developing, and implementing reporting solutions for our clients using Genesys software. This role requires a strong understanding of data analysis and a passion for creating actionable insights that drive business growth.
Key Responsibilities:
- Assess gaps between Cisco and Genesys systems being used
- Collaborate with key stakeholders to identify Genesys reporting needs
- Design and develop reporting solutions for clients using Genesys software
- Work with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
- Create and maintain documentation for reporting solutions and processes
- Troubleshoot and resolve any technical issues related to reporting
- Stay updated on the latest Genesys reporting features and provide recommendations for improvement
- Conduct training sessions for clients on how to use Genesys reporting tools effectively
- Prepare and present reports to clients and stakeholders on the performance of reporting solutions
- Ensure data accuracy and integrity in all reporting processes
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
- Strong understanding of Genesys reporting capabilities and best practices
- Excellent analytical and problem-solving skills
- Proficient in SQL and other data analysis tools
- Experience with data visualization tools such as Tableau or Power BI
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong attention to detail and ability to meet tight deadlines
Contract Details:
This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on project requirements. The selected candidate will be offered a competitive hourly rate estimated at $80-$120 per hour, depending on qualifications and experience.
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