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Regional Operations Leader

2 months ago

Orlando, Florida, United States WeDoTrash Full time
Job OverviewBenefits:
  • Vehicle Allowance
  • Attractive salary package
  • Comprehensive dental coverage
  • Flexible working hours
  • Health benefits
  • Career advancement opportunities
  • Paid leave
  • Professional training and development
  • Vision coverage

About Us
At WeDoTrash, we are dedicated to providing communities with assurance that while they manage their daily lives, we handle their waste. As a premier provider of doorstep waste and recycling solutions for the multifamily sector, we customize our services to meet the unique requirements of each apartment community. We take pride in not only delivering exceptional service but also in supporting our clients' environmental goals. Our outstanding service has earned the trust of property management professionals. Our team comprises insured and vetted service members who deliver top-notch service to all our clients. WeDoTrash is expanding rapidly, offering both full-time and part-time positions. We foster a culture of selflessness, determination, and loyalty, which is the essence of our organization.
Your Role
In this position, you will enthusiastically tackle challenges by enhancing our service and personnel management, while ensuring service excellence and elevating the customer experience. There are numerous opportunities to transform our service delivery from satisfactory to exceptional. You will represent the WeDoTrash brand in your designated area and serve as the link between our organization and our clients. Your contributions will be vital to our growth and present an exciting opportunity for the right candidate. This role reports to the Operations Manager and collaborates with operations, sales, and human resources to facilitate successful nationwide expansion as a cohesive unit. You will have the chance to engage in a dynamic environment and contribute to the success of a well-respected company among our clients and their residents.

Position Expectations
We seek a motivated and driven individual with the following qualifications, skills, and attributes:
  • Self-assured, receptive to coaching, and capable of mentoring others.
  • Positive outlook on success and persistent in achieving goals.
  • Proactive and able to work independently with minimal supervision.
  • Strong work ethic, integrity, and accountability.
  • Proven track record of meeting expectations and achieving objectives.
  • Ability to thrive in a fast-paced environment with frequent changes.
  • Skilled in conflict resolution and overcoming objections.
  • Excellent verbal, written, and interpersonal communication skills, capable of engaging with all levels within an organization.
  • Comfortable interacting face-to-face with clients and onsite management.
  • Customer service experience or a strong customer service orientation.
  • Strong analytical, problem-solving, and decision-making abilities.
  • A collaborative team player.
  • Proficient in basic computer applications, including Microsoft Word, Excel, and email.
  • Experience in an Operations Manager role or similar is advantageous.
  • Outstanding organizational and leadership skills.
  • Knowledge of personnel management, including hiring and training.
  • Willingness to work flexible hours based on business needs.
  • Ability to work outdoors and drive in varying weather conditions.

Key Responsibilities
  • Oversee up to 20 apartment communities and manage a team of 15-20 service members responsible for waste collection.
  • Supervisory duties include recruiting, training, and evaluating employees; planning and assigning tasks; assessing performance; rewarding and addressing issues in compliance with employment regulations.
  • Ensure timely fulfillment of customer requirements.
  • Travel approximately 50% within the designated region.
  • Facilitate client satisfaction through careful selection and oversight of Service Team Members for each community.
  • Ensure contract obligations and performance standards are met by establishing clear operational expectations and monitoring service delivery.
  • Manage customer support for assigned communities to enhance satisfaction.
  • Adhere to operational budgets to promote profitability.
  • Complete necessary administrative and operational tasks for executive management. Promote and enforce safety protocols within the district.
  • Report directly to the Region Manager and collaborate with the sales team.
  • Perform additional duties as required.
  • Cover open communities as needed while recruiting new personnel.

Physical Requirements and Work Environment
  • Regularly required to stand, walk, and navigate stairs.
  • Frequently required to sit.
  • Consistently required to use hand and finger dexterity.
  • Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
  • Regularly required to communicate verbally and audibly.
  • Occasional exposure to wet and/or humid conditions.
  • Occasional exposure to outdoor weather conditions.
  • Occasional exposure to extreme temperatures.
  • Must be able to lift and/or move more than 25 pounds occasionally.

Minimum Qualifications
  • High school diploma or GED required; Bachelor's or Associate's degree preferred.
  • Minimum of 2+ years of leadership experience in management roles.
  • Basic knowledge of personnel management practices.
  • Customer service experience or a strong focus on customer service.
  • Strong verbal and written communication skills.
  • Ability to interact professionally and efficiently with clients in person.
  • Strong interpersonal skills with the ability to build relationships and resolve issues.
  • Ability to thrive in a fast-paced environment with frequent changes.
  • Flexibility to be on call during day and night hours as needed.
  • Ability to work outdoors and drive in varying weather conditions.
  • Ability to manage climbing stairs and walking distances.
  • Must possess a valid driver's license in good standing and be able to operate a vehicle for company business.