Regional Sales and Operations Manager

1 week ago

Orlando, Florida, United States Orangetheory - Franchise #0398 Full time
Job Title: Regional Sales and Operations Manager

Job Summary:

We are seeking a highly motivated and experienced Regional Sales and Operations Manager to join our team at Orangetheory - Franchise #0398. The successful candidate will be responsible for overseeing the sales and operations functions of our studios, ensuring operational excellence and driving business growth.

Key Responsibilities:

* Oversee and support the Studio Management, Sales, and Fitness teams to exceed all membership, KPI, and EBITDA goals
* Manage, monitor, coach, develop, and evaluate the performance of managers and staff
* Work together with Studio Managers to properly manage and exceed all OTF sales goals
* Responsible for overseeing the sales process and systems with all staff
* Lead and coordinate initial and ongoing sales drivers (studio events, outreach)
* Direct sales through company required outreach programs
* Monitor the recruiting, hiring, training, and scheduling of OTF studio staff
* Assist Studios to build and maintain OTF class size through scheduling optimization
* Train and mentor employees for ongoing success and future growth
* Develop a high-energy culture through contests and incentive-based motivation
* Ensure Orangetheory branding through consistency and continuity in all actions
* Manage disciplinary actions involving all OTF studio employees with the assistance of the Human Resources Department
* Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls, and facilities maintenance
* Responsible for 90-Day Evaluation and annual OTF staff performance reviews
* Enforce OTF corporate policies, business practices, systems, and processes
* Provide effective decision-making regarding customer service issues
* Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement
* Responsible for ensuring that the facilities are clean, maintained, and operationally sound
* Send weekly summary reports of Regional Management productivity
* Submit monthly schedule of visits and trainings prior to the first of the month

Qualifications:

* Ideal candidate must meet all qualifications to meet and exceed essential duties as listed above
* Bachelors Degree and 3-5 years of previous management experience; or equivalent combination of education and experience
* Must have Word, Excel, PowerPoint, and general computer expertise
* Fitness industry experience preferred

Core Competencies:

* Must be outgoing and high-energy with the ability to motivate and train employees
* Must possess honesty, integrity, and accountability
* High level of self-motivation
* Excellent written and verbal communication skills, with ability to address/respond in a clear, concise, and respectful manner
* Customer service responds promptly to studio needs, responds to requests for service and assistance, meets commitments, and resolves member and staff issues completely
* Independent thinker, team player
* Excellent decision-making ability
* Project management coordinates assigned task workflow, communicates changes and progress, completes projects on time
* High level of attention to detail

Travel:

This position requires traveling between studios located in your region. Any required travel should be in the local area and within the regular business day.

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