Patient Enrollment Specialist

5 days ago

Newport Beach, United States Wake Research Full time
Job Description

Wake Research is seeking a highly motivated and detail-oriented Patient Enrollment Specialist to join our team. As a Patient Enrollment Specialist, you will play a critical role in the success of our clinical research studies by ensuring the timely enrollment of patients/study participants.

Key Responsibilities:
  • Initiate Phone Contact: Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources, including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts.
  • Community Outreach: Participate in community outreach initiatives by attending organized events and creating partnerships in the community by visiting local offices, businesses, and providers.
  • Pre-Screening Interviews: Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits.
  • Study Information: Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc.
  • Customer Service: Consistently provide outstanding customer service with every patient interaction.
  • Eligibility Assessment: In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary.
  • Scheduling: Schedule onsite screening visits for eligible patients within established scheduling guidelines.
  • Data Entry: Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures.
  • Reporting: Track information and report data such as call outcomes, limiting factors, etc.; as directed.
  • Meetings: Attend and participate in regularly scheduled and ad-hoc patient enrollment and Wake Research staff meetings, as directed.
  • Compliance: Maintain compliance with all standardized patient enrollment processes and procedures.
  • Regulatory Compliance: Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and Wake Research SOPs and Work Instructions.
Requirements:
  • Education: High school diploma (or equivalent) required. Professional medical certification, associates, or bachelor's degree preferred.
  • Experience: At least 1 year of inbound/outbound call center, phone-based, and/or public-facing customer service experience required. Candidates with transferable skills and strong track records of success in other industries are strongly encouraged to apply.
  • Skills: Prior clinical research, healthcare, or medical terminology experience preferred. Bilingual: Fluency in both English and Spanish is highly preferred.
  • Personal Qualities: Highly developed skills in communication clarity, accuracy, and attention to detail. Demonstrated capacity to learn and comprehend new complex information and communicate new knowledge to the public in easy-to-understand terms. Demonstrated capacity to learn and utilize new software and technology.

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