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East Cambridge Savings Bank is seeking a highly skilled Customer Service Associate to join our Retail Division. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Provide personalized service to customers, responding to their needs and resolving any issues in a timely and professional manner.
- Process customer transactions, including cashing checks, selling money orders, and redeeming U.S. Bonds.
- Assist customers with banking services, including opening and closing accounts, and processing related documents.
- Train and evaluate the work performance of Clerk/Tellers in entry-level work, customer service standards, procedures, and services.
- Take computer totals and reconcile individual daily work, ensuring accuracy and completeness of each transaction.
- Minimum of 1 year cash handling experience, with Teller experience or Retail Banking preferred.
- General understanding of digital banking products.
- Demonstrated sales skills and customer service experience in a retail environment.
- Excellent interpersonal and communication skills.
- Ability to work independently and take initiative.
- Availability to work until closing and Saturdays.
- Spanish speaking preferred.
East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
