Admissions Call Center Representative
4 days ago
At Capitol Technology University, we are seeking a highly skilled and customer-focused Admissions Call Center Counselor to join our team. The ideal candidate will possess excellent communication skills, a passion for helping students achieve their educational goals, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Outbound Calling:
- Make outbound calls to prospective students who have shown interest in the university.
- Follow up on inquiries and direct admits from various sources, including website inquiries, event attendees, and referrals.
- Customer Service:
- Provide detailed information about academic programs, admission requirements, financial aid, and campus life.
- Address and resolve questions and concerns from prospective students and their families.
- Guide prospective students through the application and acceptance process.
- Data Management:
- Accurately record and update information about prospective students and interactions in the CRM system.
- Track and report on call activities and outcomes to the Director of Admissions.
- Relationship Building:
- Establish and maintain positive relationships with prospective students.
- Work collaboratively with the admissions and student life teams to ensure a seamless and positive experience for applicants.
- Follow-up:
- Conduct timely follow-up calls and emails/texts to ensure prospective students receive the necessary information and support.
- Schedule appointments for prospective students to meet with admissions counselors or attend campus events.
- Event Support:
- Assist with the coordination and execution of admissions events, such as open houses, campus tours, and information sessions.
- Participate in on-campus events.
- Associate Degree or equivalent.
- Previous experience in a call center, customer service, or admissions setting is highly desirable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with prospective students.
- Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office).
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Must be able to work evening hours, and some Saturdays as needed.
- Primarily an office environment with significant time spent on the phone and computer.
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