IT Support Specialist

4 weeks ago


Laurel, Maryland, United States TAD PGS, Inc. Full time
Job Summary:

We are seeking an IT Field Services Technician to provide onsite IT support services for customers, including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals.

Responsibilities:
  • Provide onsite IT support services for customers, including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals.
  • Work primarily on Microsoft Windows, Macintosh, and Linux systems.
  • Research, analyze, diagnose, and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
  • Perform computer imaging, including software & hardware validation and pre-delivery testing.
  • Record and create documentation and assist in other teams' areas as needed.
  • Perform other duties as needed.

Basic Hiring Criteria:
  • Possess a Bachelor's degree or at least 5+ years of recent IT related work experience.
  • Must have at least 5 years Tier 2 IT Technical support experience.
  • Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
  • Eligibility requirements include U.S. citizenship.
  • Must have a Valid Driver's license (MVR check required).
  • Must be able to work 100% onsite in Laurel, MD.

Desired Qualifications:
  • Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources.
  • Have hardware, software and networking troubleshooting experience, including desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.
  • Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff.
  • Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours.
  • Possess a Bachelor's degree in an IT-related field.
  • Have 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
  • Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
  • Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.

  • Support Specialist

    4 weeks ago


    Laurel, Maryland, United States ACIDD Maryland Full time

    Job OverviewACIDD Maryland is seeking a Support Specialist to join our team in providing care and support to individuals with developmental disabilities and mental health issues.The ideal candidate will have a passion for working with individuals and a commitment to providing guidance and teaching skills to promote independence.We offer competitive wages and...


  • Laurel, Maryland, United States Quevera LLC Full time

    Job DescriptionQuevera LLC is seeking a highly skilled Field Support Specialist to join our team. As a Field Support Specialist, you will be responsible for installing, repairing, and troubleshooting computer hardware and peripherals. You will also be responsible for installing windows, software, applications, antivirus, and patches.Key...


  • Laurel, Maryland, United States Calmra Inc Full time

    Job SummaryCalmra Inc is seeking a Relief Support Specialist to provide exceptional care and support to individuals with cognitive disabilities in our residential settings. As a Relief Support Specialist, you will work on an as-needed basis, providing flexibility in your schedule and location.Key ResponsibilitiesImplement care plans and provide quality...


  • Laurel, Maryland, United States Leidos Full time

    At Leidos, we empower our teams to deliver innovative solutions by leveraging our diverse and talented workforce.We contribute to our communities and operate sustainably, always doing the right thing for our customers, people, and community.As a Hardware and Software Support Specialist, you'll enjoy a competitive benefits package including four or more weeks...


  • Laurel, Maryland, United States Perfect Staffing Solutions, LLC Full time

    Job DescriptionPerfect Staffing Solution LLC is dedicated to delivering exceptional healthcare services with a focus on quality, compassion, and innovation. We are seeking a skilled and motivated Certified Medical Technician (CMT) to contribute to our mission of delivering outstanding patient care.As a Direct Support Professional (DSP), you will play a...


  • Laurel, Maryland, United States STRATUS Solutions Full time

    About Us:At STRATUS Solutions, we empower our federal government customers to preserve national security, deliver justice, and serve the public with advanced technologies and quality analysis.We work closely with agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with the latest end-to-end cloud infrastructure,...


  • Laurel, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled System/Network Administrator to support our organization of Windows users. This role involves performing Windows domain admin duties and system administration in a customer-focused environment.Key ResponsibilitiesProvide exceptional customer service and professionalism while collaborating with a small team to...


  • Laurel, Maryland, United States UMMS: Laurel Medical Center Full time

    Job Title: Surgical Tech SpecialistJob Summary: We are seeking a skilled Surgical Tech Specialist to join our team at UMMS: Laurel Medical Center. As a Surgical Tech Specialist, you will be responsible for assisting surgeons and medical staff during surgical procedures.Responsibilities:Assist surgeons and medical staff during surgical proceduresPrepare and...


  • Laurel, Maryland, United States Home Depot Full time

    Job Title: Asset Protection SpecialistAt Home Depot, we're committed to providing a safe and secure shopping environment for our customers. As an Asset Protection Specialist, you'll play a critical role in preventing financial loss caused by theft and fraud.Key Responsibilities:Prevent financial loss by identifying and investigating incidents of theft and...


  • Laurel, Maryland, United States FluxStaff Full time

    Job Title: Elderly Care SpecialistJob Summary:We are seeking a compassionate and skilled Elderly Care Specialist to join our team at FluxStaff. As a Certified Nursing Assistant (CNA), you will play a vital role in providing exceptional patient care and support to our elderly clients.Responsibilities:- Prioritize the safety and well-being of our elderly...


  • Laurel, Maryland, United States CAVA Products East Full time

    Job Title: Kitchen Team SupportJob Summary:CAVA Products East is seeking a highly motivated and detail-oriented Kitchen Team Support to join our team. As a key member of our kitchen operations, you will assist in preparing ingredients and batching operations to create our inspired line of dips and spreads.Responsibilities:Follow company recipes and...


  • Laurel, Maryland, United States ENVISN INCORPORATED Full time

    Job DescriptionAs a Technical Resource for Oracle Work and Asset Management, you will provide guidance and functional expertise for the on-premises installation of Oracle WAM. This includes configurations, customizations, process improvements, enhancements, and implementations to meet client-specific requirements.You will assist senior specialists with...


  • Laurel, Maryland, United States Jobot Full time

    Industrial Hygiene and Safety Specialist OpportunityThis role is ideal for a seasoned professional with a strong background in industrial hygiene and safety. As an Industrial Hygiene and Safety Specialist, you will be responsible for maintaining and improving awareness methods and documentation, including the USSS Safety Handbook, Standard Operating...

  • Physician Assistant

    4 weeks ago


    Laurel, Maryland, United States Fox Rehabilitation Full time

    Geriatric Care Specialist OpportunityWe are seeking a skilled Physical Therapist to join our team in providing geriatric care services. As a Geriatric Care Specialist, you will have the opportunity to work with older adults in their communities, providing physical therapy services in a 1:1 setting.Key Responsibilities:Provide physical therapy services to...

  • Nurse Care Specialist

    2 weeks ago


    Laurel, Maryland, United States vTech Solution, Inc. Full time

    Job Summary:We are seeking a skilled Nurse Care Specialist to join our team at vTech Solution, Inc. The ideal candidate will have at least 1 year of experience in long term care and be able to provide high-quality patient care.Responsibilities:• Provide direct patient care and support to residents in a long term care setting• Collaborate with healthcare...


  • Laurel, Maryland, United States ALTA IT Services Full time

    Job Title: Credit Card Services SupervisorALTA IT Services is seeking a highly skilled Credit Card Services Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Credit Card Services team, ensuring the smooth operation of our payment services, and driving process improvements...


  • Laurel, Maryland, United States Chelsoft Solutions Co Full time

    Job DescriptionJob Title: Senior Data Analytics SpecialistChelsoft Solutions Co is seeking a highly skilled Senior Data Analytics Specialist to join our team. As a key member of our analytics team, you will be responsible for designing and implementing data models for Oracle C2M applications, including an understanding of entities and relationships.Key...

  • Nurse Care Specialist

    3 weeks ago


    Laurel, Maryland, United States vTech Solution, Inc. Full time

    Job Summary:We are seeking a skilled and compassionate Nurse Care Specialist to join our team at vTech Solution, Inc. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support in a long term care setting.Key Responsibilities:Provide direct patient care and support to residents in a long term care...


  • Laurel, Maryland, United States Jobot Full time

    Job Title: Senior Industrial Hygiene Safety SpecialistJob Summary: We are seeking a highly skilled Senior Industrial Hygiene Safety Specialist to join our team at Jobot. The ideal candidate will have a strong background in industrial hygiene and safety, with experience in conducting site visits, performing life safety inspections, and developing and...


  • Laurel, Maryland, United States A & R Behavioral Health Full time

    Job SummaryA & R Behavioral Health is seeking a highly skilled Mental Health Specialist to provide on-site Behavioral/Mental Health Services to The Prince George's County Public Schools (PGCPS). The ideal candidate will possess expertise in mental health to support the social-emotional needs of students in grades Pre-K through 12.Key Responsibilities:Conduct...