Admissions Outreach Coordinator
3 weeks ago
As a key member of the Capitol Technology University Admissions team, the Admissions Call Center Counselor plays a vital role in engaging prospective students and guiding them through the university's admission process.
Key Responsibilities:
- Outbound Calling:
- Establish and maintain relationships with prospective students through regular outreach and follow-up calls.
- Provide detailed information about academic programs, admission requirements, financial aid, and campus life.
- Customer Service:
- Address and resolve questions and concerns from prospective students and their families in a timely and professional manner.
- Guide prospective students through the application and acceptance process.
- Data Management:
- Accurately record and update information about prospective students and interactions in the CRM system.
- Track and report on call activities and outcomes to the Director of Admissions.
- Relationship Building:
- Collaborate with the admissions and student life teams to ensure a seamless and positive experience for applicants.
- Participate in on-campus events and assist with the coordination and execution of admissions events.
Qualifications:
- Associate Degree or equivalent.
- Previous experience in a call center, customer service, or admissions setting is highly desirable.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with prospective students.
- Proficiency with CRM systems and basic computer applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to handle sensitive information with confidentiality and professionalism.
Working Conditions:
- Must be able to work evening hours, and some Saturdays as needed.
- Primarily an office environment with significant time spent on the phone and computer.
Compensation:
- $40-50k
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