Admissions Outreach Coordinator

3 weeks ago


Laurel, Maryland, United States Capitol Technology University Full time
Job Description

As a key member of the Capitol Technology University Admissions team, the Admissions Call Center Counselor plays a vital role in engaging prospective students and guiding them through the university's admission process.

Key Responsibilities:

  1. Outbound Calling:
    • Establish and maintain relationships with prospective students through regular outreach and follow-up calls.
    • Provide detailed information about academic programs, admission requirements, financial aid, and campus life.
  2. Customer Service:
    • Address and resolve questions and concerns from prospective students and their families in a timely and professional manner.
    • Guide prospective students through the application and acceptance process.
  3. Data Management:
    • Accurately record and update information about prospective students and interactions in the CRM system.
    • Track and report on call activities and outcomes to the Director of Admissions.
  4. Relationship Building:
    • Collaborate with the admissions and student life teams to ensure a seamless and positive experience for applicants.
    • Participate in on-campus events and assist with the coordination and execution of admissions events.

Qualifications:

  • Associate Degree or equivalent.
  • Previous experience in a call center, customer service, or admissions setting is highly desirable.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and the ability to build rapport with prospective students.
  • Proficiency with CRM systems and basic computer applications.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Detail-oriented with strong organizational skills.
  • Ability to handle sensitive information with confidentiality and professionalism.

Working Conditions:

  • Must be able to work evening hours, and some Saturdays as needed.
  • Primarily an office environment with significant time spent on the phone and computer.

Compensation:

  • $40-50k


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