IT Desktop/Field Services Technician
4 weeks ago
Job Summary:
We are seeking an experienced Technical Support Specialist to join our team in Laurel, MD. As a Technical Support Specialist, you will provide onsite IT support services for customers, including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals and drive company vehicles as necessary.
Responsibilities:
- Provide onsite IT support services for customers, including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals.
- Work primarily on Microsoft Windows, Macintosh, and Linux systems.
- Research, analyze, diagnose, and resolve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
- Perform computer imaging, including software & hardware validation and pre-delivery testing.
- Record and create documentation and assist in other teams' areas as needed.
- Perform other duties as needed.
Requirements:
- Possess a Bachelor's degree or at least 5+ years of recent IT related work experience.
- Must have at least 5 years Tier 2 IT Technical support experience.
- Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
- Eligibility requirements include U.S. citizenship.
- Must have a Valid Driver's license (MVR check required).
- Must be able to work 100% onsite in Laurel, MD.
Preferred Qualifications:
- Have the ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources.
- Have hardware, software and networking troubleshooting experience, including desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange.
- Are an excellent communicator, are highly motivated and have excellent customer services skills with the ability to interface with all levels of staff.
- Are willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours.
- Possess a Bachelor's degree in an IT-related field.
- Have 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
- Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
- Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
-
Field Service Technician
4 weeks ago
Laurel, Maryland, United States Hemmersbach GmbH & Co. KG Full timeJob SummaryAs a Field Service Technician at Hemmersbach GmbH & Co. KG, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner. Key responsibilities include:Replacing and repairing hardware components for laptops, desktops, printers, servers, and storage...
-
Field Service Technician
4 weeks ago
Laurel, Maryland, United States Hemmersbach GmbH & Co. KG Full timeJob SummaryWe are seeking a skilled Field Service Technician to join our team at Hemmersbach GmbH & Co. KG. As a key member of our technical support team, you will be responsible for providing exceptional service to our clients, both consumers and enterprises.Key ResponsibilitiesInstall, configure, and upgrade IT equipment to ensure seamless service...
-
System/Network Administrator
1 month ago
Laurel, Maryland, United States Belay Technologies Full timeJob OverviewBelay Technologies is seeking a highly skilled System/Network Administrator to join our team. This role will be responsible for providing exceptional customer service and support to our Field organization users.Key ResponsibilitiesProvide technical support and assistance to users, including unlocking user accounts, resetting passwords, and...
-
HVAC Service Technician
1 month ago
Laurel, Maryland, United States ARS-Rescue Rooter Full timeJob OverviewARS-Rescue Rooter is seeking a skilled HVAC Service Technician to join our team. As a key member of our team, you will be responsible for troubleshooting, servicing, and repairing residential heating and cooling systems.Key ResponsibilitiesPerform routine maintenance and repairs on HVAC systemsDiagnose and troubleshoot system issuesInstall and...
-
Maintenance Technician III
4 weeks ago
Laurel, Maryland, United States Sysco Corporation Full timeJob Summary:As a Maintenance Technician at Sysco Corporation, you will be responsible for ensuring the smooth operation of our facilities by performing routine maintenance on equipment and machinery. Your duties will include:Completing preventive maintenance tasks to prevent equipment failuresInspecting and testing machinery to detect potential...
-
Apartment Maintenance Technician
4 weeks ago
Laurel, Maryland, United States TI Communities Full timeJob OverviewWe are seeking a skilled Apartment Maintenance Technician to join our team at TI Communities. As a key member of our maintenance team, you will be responsible for ensuring the overall satisfaction and well-being of our residents by performing a wide range of maintenance tasks related to apartment occupancy, building maintenance, move-ins,...
-
Apartment Maintenance Technician
1 month ago
Laurel, Maryland, United States TI Communities Full timeJob OverviewWe are seeking a skilled and detail-oriented Apartment Maintenance Technician to join our team at TI Communities. As a key member of our maintenance team, you will play a vital role in ensuring the overall satisfaction and well-being of our residents.As an Apartment Maintenance Technician, you will be responsible for performing a wide range of...
-
Senior Systems Engineer
4 weeks ago
Laurel, Maryland, United States Advantage Engineering & IT Solutions Inc Full timeJob Summary:We are seeking a highly skilled Senior Systems Engineer to join our team at Advantage Engineering & IT Solutions Inc. As a key member of our engineering team, you will be responsible for contributing to the development of systems engineering documentation, managing system requirements, and coordinating the resolution of action items.Key...
-
Radiology Technician
4 weeks ago
Laurel, Maryland, United States Endevis Full timeJoin Endevis in our mission to provide exceptional healthcare services. We are seeking a skilled X-Ray Radiology Technician to join our team in Laurel, MD.About the Role:We are looking for a candidate with 1 year of X-Ray experience to fill this immediate opening.As a Radiology Technician, you will be responsible for performing X-Ray procedures and providing...
-
Information Security Analyst
4 weeks ago
Laurel, Maryland, United States Tower Federal Credit Union Full timeJob Summary:Tower Federal Credit Union is seeking a highly skilled Information Security Analyst to join our team. As an Information Security Analyst, you will be responsible for executing security operations tasks, including incident detection and response, enterprise vulnerability management, identity and access management, and administration of security...
-
Service Desk Specialist
4 weeks ago
Laurel, Maryland, United States Leidos Full timeUnlock Your Potential at LeidosAt Leidos, we empower our teams to deliver innovative solutions that drive customer success. As a System/Network Administrator, you will play a critical role in supporting our customer's operations organization with best-in-class solutions.Your Key Responsibilities:Provide exceptional customer service and support to Field...
-
Laurel, Maryland, United States Johns Hopkins Applied Physics Laboratory Full timeCybersecurity Compliance and Risk Management Team LeadWe are seeking a highly skilled Cybersecurity Compliance and Risk Management Team Lead to join our team at Johns Hopkins Applied Physics Laboratory. As a key member of our cybersecurity team, you will be responsible for leading a team of cybersecurity compliance auditors in assessing and evaluating the...
-
Enterprise IT Service Delivery Manager
4 weeks ago
Laurel, Maryland, United States Leidos Full timeJob SummaryWe are seeking an experienced IT Service Delivery Manager to lead the planning, execution, and optimization of IT services at Leidos. This role involves managing and optimizing the performance of IT infrastructure components and leading a team of front-line managers responsible for 24/7 NOC, compute/cloud/storage, and LAN transport.Key...
-
Supervisor of Credit Card Services
4 weeks ago
Laurel, Maryland, United States Tower Federal Credit Union Full timeCredit Card Services Supervisor Job DescriptionTower Federal Credit Union is seeking a highly skilled Credit Card Services Supervisor to join our team. As a key member of our Credit Card Services department, you will be responsible for managing the day-to-day operations of the team, ensuring the efficient processing of credit card transactions, and providing...
-
Mental Health Rehabilitation Coordinator
4 weeks ago
Laurel, Maryland, United States Innovative Therapeutic Services, Full timeJob Title: Mental Health Rehabilitation CoordinatorAt Innovative Therapeutic Services, we are seeking a compassionate and dedicated Mental Health Rehabilitation Coordinator to join our team. As a key member of our team, you will play a vital role in providing essential support and guidance to individuals on their journey to recovery.Key...
-
Construction Inspector IA Position
1 month ago
Laurel, Maryland, United States EBA Engineering Full timeJob Title: Construction Inspector IAEBA Engineering, Inc. is seeking a skilled Construction Inspector IA to join our team in Anne Arundel County.Job SummaryThe successful candidate will conduct thorough inspections of construction sites, ensuring adherence to design specifications and quality standards. They will document and report any deviations, defects,...
-
Senior RF Research Scientist
4 weeks ago
Laurel, Maryland, United States The Johns Hopkins University Applied Physics Laboratory Full timeResearch Scientist - RF MetasurfacesWe are seeking a highly skilled Research Scientist to join our team at The Johns Hopkins University Applied Physics Laboratory. As a Research Scientist, you will be responsible for designing, prototyping, and characterizing novel metasurfaces and intelligent structures for manipulating RF fields.Key Responsibilities:Design...
-
RF Metasurface Researcher
4 weeks ago
Laurel, Maryland, United States The Johns Hopkins University Applied Physics Laboratory Full timeJob DescriptionWe are seeking a highly skilled RF Metasurface Researcher to join our team at The Johns Hopkins University Applied Physics Laboratory. As a member of our team, you will be responsible for designing, prototyping, and fabricating novel metasurfaces and intelligent structures designed for manipulating RF fields.Key Responsibilities:Design and...
-
Housekeeping Specialist
4 weeks ago
Laurel, Maryland, United States Buffalo Wild Wings Full timeCleanliness and Sanitation TechnicianAt Buffalo Wild Wings, we're looking for a Cleanliness and Sanitation Technician to join our team. As a key member of our facilities maintenance team, you'll be responsible for maintaining a clean and safe environment for our guests and staff. Your duties will include:• Managing the daily cleaning of the sports bar and...
-
Maritime Systems Mechanical Engineer
1 month ago
Laurel, Maryland, United States Johns Hopkins Applied Physics Laboratory Full timeJob Title: Maritime Systems Mechanical EngineerWe are seeking a highly skilled Mechanical Engineer to join our team at the Johns Hopkins Applied Physics Laboratory (APL). As a Mechanical Engineer, you will play a critical role in the development of advanced maritime systems, working closely with government, industry, and academia to push the boundaries of...